"Senior Administrator, Customer and Compliance Applications"

About This Opportunity

The Senior Administrator, Customer and Compliance Applications provides high-level technical support and administration for the University’s CRM and associated customer and compliance systems. Working closely with stakeholders across the University, this role ensures systems effectively support relationship management with prospective, current and past students, while maintaining strong governance, security and operational standards.

Reporting to the Manager, CRM and Records Management, the role contributes to system enhancement, project delivery and continuous improvement initiatives, and may provide direction to other professional or technical staff on specific tasks or projects.

Key responsibilities will include:

• Lead the design, configuration, implementation and ongoing maintenance of CRM and related customer and compliance applications
• Provide technical support and project delivery across system enhancements, testing, user acceptance and process improvement initiatives
• Investigate, evaluate and embed best-practice administrative processes to strengthen CRM capability and data quality across business units
• Promote strong governance, cyber security, change management and stakeholder engagement practices to ensure effective and compliant system operations

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave
• 17% superannuation contributions + 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
• On campus childcare options
• Affordable parking (from just $6.40 a day)
• Salary packaging options

About You

To be successful in this role, you will demonstrate:

• A degree in IT or a related discipline, or an equivalent combination of relevant experience and education
• Experience analysing, designing, developing and maintaining multi-user systems or enterprise applications
• Demonstrated CRM implementation and administration experience, including multi-channel processes, knowledge base development, system configuration and reporting
• Strong analytical, problem-solving and business process mapping skills
• Experience supporting system implementations, user testing and project coordination activities
• Well-developed written and verbal communication skills, including the ability to document requirements and processes clearly
• Experience applying change management principles within system or application environments
• A self-motivated, organised and methodical approach, with the ability to work independently and collaboratively to deliver outcomes

Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

Full-time, fixed-term position through to the end of September 2026

Base salary will be in the range $104,616 - $113,920 + 17% Superannuation (HEW Level 7)

Based at our St. Lucia Campus

Applications close Sunday 15 March 2026, 11.00pm AEST (R-61905).