"Senior Adviser, HiQ"

• Reference number: 26028
• Term: Ongoing, full-time basis
• Remuneration: $111,341 to $120,557 pa (HEW6) (inclusive of $94,084 to $101,872 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point (hybrid option available)
• Open to: The position is open to current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Senior Adviser, HiQ to join Student Engagement, Administrative Division.

The Senior Adviser is part of the HiQ Services Team, working in the Service Points and Future Students. The Senior Adviser is a supervisory role that will coach and motivate HiQ Advisers and Peer Concierges as they respond to enquiries from prospective and current students, staff, and members of the public. The Senior Adviser will also handle the more complex enquiries and troubleshoot/escalate further where necessary. The Senior Adviser plays a key role in the identification and delivery of process and quality improvements.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Student Engagement comprises of HiQ Contact Centre and Service Points, Future Student & Conversion, Engagement teams, and works closely with Sport. HiQ is the university’s contact point for members of the public, staff, prospective and current student enquiries and support services. Services to students and staff include general information, IT support, Library, and student administration. Engagement with future students and their orientation to the QUT student experience is a core focus of Student Engagement..

What you need to succeed

1. Education, training and/or relevant experience equivalent to the completion of a degree, or subsequent relevant experience or an equivalent of relevant experience and/or education/training.
2. Demonstrated experience supervising a high performing team in a high-volume, fast-paced, multi-channel service delivery environment.
3. Experience in effectively managing resources and workflow to support the delivery and continuous improvement of a quality service.
4. Strong communications skills including the ability to resolve complex or sensitive customer service issues.
5. Proven ability to build effective relationships with staff, colleagues, and other service partners across the university.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Senior Adviser, HiQ

Job opens: 02-Feb-2026

Applications Close: 16-Feb-2026 at 11.30pm

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