"Senior Change Manager (Student Systems)"

Job Description:

• Employment Type: Full Time Ongoing
• Remuneration: $148012 to $157056 depending on experience +17% super
• Location: Kensington UNSW Campus (hybrid)

Why Your Role Matters

The Senior Change Manager (Student Systems) provides both strategic leadership and hands-on delivery of change management across the student systems portfolio. This role is responsible for embedding consistent change frameworks, driving stakeholder engagement, ensuring benefit realisation, and leading key change activities from analysis through to implementation.

As a senior leader, you will guide a small team of change professionals, ensuring project-based delivery is seamlessly integrated with BAU training and adoption initiatives. You’ll work in close partnership with business leaders, IT, and governance forums to enhance organisational readiness and nurture a culture of adaptability and continuous improvement.

Reporting to the Head of Student Systems & Projects, this role has up to eight direct reports and may also collaborate with other Change Management professionals across the organisation or within major project teams.

Main Responsibilities Summary

• Provide both strategic leadership and hands-on delivery of change management across the student systems portfolio
• Define and embed change management frameworks, methodologies, and practices, applying them personally to key initiatives as needed
• Lead end-to-end change activities including analysis, stakeholder engagement, planning, communications, and training
• Ensure strong alignment between project-facing change delivery and BAU adoption and training activities
• Partner with contractor Change Managers on large-scale programs to ensure consistency, alignment, and knowledge transfer
• Build trusted relationships across faculties, divisions, and governance forums to drive engagement and organisational readiness
• Report on change impacts, adoption outcomes, risks, and benefits to senior stakeholders and governance groups
• Champion continuous improvement, incorporating lessons learned into future frameworks and delivery approaches
• Lead, coach, and develop a high-performing team to build capability and sustain a collaborative, adaptive culture

Who You Are

You are a collaborative, change manager professional aligned with UNSW’s vision and values. You will bring:

• Certification and deep expertise in change methodologies and associated tools (highly desirable)
• Demonstrated experience leading and personally delivering all aspects of change (analysis, planning, stakeholder engagement, communications, training) for large-scale initiatives
• Proven experience leading major system uplift and implementation projects, with relevant certifications or a strong ability to clearly explain how you’ve applied the required methodologies in practice (essential)
• Demonstrated ability to balance strategic oversight with hands-on delivery in complex project and BAU environments
• Experience coordinating with contractor Change Managers on major programs to ensure alignment and effective delivery
• Strong stakeholder engagement and influencing skills, with confidence presenting to executive and governance audiences
• Proven capability in leading, coaching, and developing a team, fostering collaboration and professional growth
• Advanced analytical and problem-solving skills with a focus on adoption outcomes and benefits realisation
• Working knowledge of Agile delivery and experience collaborating within cross-functional project teams

Candidates will need to have ongoing working rights – this role is not available for sponsorship. Occasional work outside standard hours may be required during peak change or go-live periods.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Access to up to 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over the end of the year period
• Discounts and entitlements (retail, education, fitness)

Recruitment process:

Please submit your resume as well as cover letter that addresses your motivation and your suitability for the role addressing all points under the “who you are” section of the job ad. You'll also need to answer a couple of additional questions in the application form.

Applications close:

24 November 11.55PM

Get in touch for any question or support: Anne de Voronine, Talent Acquisition Associate, a.de_voronine@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed

*UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.*