"Senior Collections Representative aka Follow up Representative"

The Government, Commercial, Contract, and Managed Care (CCMC) unit within MGBS is responsible for managing accounts receivable, billing, and follow-up with contracted payers. This includes navigating complex policy and compliance requirements to ensure adherence to payer contracts. The unit partners closely with UCSF Medical Center departments and billing agents to safeguard the quality and accuracy of the university's billing processes.

The Senior Collections Representative - Team Lead provides oversight of billing and follow-up activities for accounts receivable across MGBS clients. This role requires strong technical knowledge of payer requirements and the ability to resolve outstanding insurance accounts through proactive communication with payers, MGBS units, UCSF clinical departments, and billing agents.

As a team lead, the incumbent monitors staff production and quality, ensures adherence to the MGBS Situation Response Guide (SRG), manages escalation work queues (WQs), and serves as a resource for resolving complex issues. The Team Lead triages unresolved payer problems to the supervisor when appropriate, reports payer trends or delays when standard pathways cannot resolve issues, and may be required to distribute daily/weekly workloads to guide staff focus or support denial management projects in collaboration with the supervisor. The Lead function does not have staff reporting directly to him or her, but acts as a resource within the unit to maintain production oversight, timecard accuracy, and quality validation.

In addition, the Team Lead supports staff development by providing training, coaching, and serving as a resource for escalated or complex issues. The role participates actively in unit and team meetings, contributes to process improvement initiatives, and ensures compliance with UCSF, MGBS, government, and HIPAA policies and procedures.

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors, including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The hourly rate of pay is $34.20 - $49.06. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html