Senior Counselor, Central Student Services

Employer: Eastern Kentucky University

Location: Richmond Campus, Kentucky, United States

Salary: Salary Not specified

Date posted: Nov 14, 2025

Position Type: Administrative, Enrollment Management, Financial Aid

Employment Level: Mid-Level

Employment Type: Full Time

Job Details

Title: Senior Counselor, Central Student Services

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 30R003 - StudentSuccess,Outreach&Opportunity

Division: 5R0000 - Student Success,Opportunity&Engage

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Exempt

Schedule Type: Full Time (37.5 hrs per week or more)

Posted Salary Grade: Exempt - 44

Retirement: KTRS

Contact Person: Emily Powers

Job Summary/Basic Functions

The Senior Financial Aid Counselor will join a team of Financial Aid Professionals servicing both undergraduate and graduate students at Eastern Kentucky University. The position will actively serve students and their families through financial aid related services. The incumbent will collaborate with stakeholders and support and utilize software. In addition, this position will assist in developing and implementing specific policies, programs, and services to ensure funds are properly communicated, awarded, disbursed, and accurately reconciled.

Minimum Qualifications

Education: Bachelor's degree required.

Experience: One year of work experience required. Customer service experience in higher education or office setting preferred.

Licensure & Certifications:

Preferred Qualifications:

Job Duties:

• 25% - Advise and counsel prospective and current students and families on policy and processes, unique circumstances for individual applicants, and options for funding a college education.
• 25% - Advise and counsel prospective and current students and families on policy and processes, unique circumstances for individual students, and options for submitting payments to their student charges and fees.
• 25% - Advise and counsel prospective and current students and families on policy and processes, unique circumstances for individual students, and options for course registration based on their program of study or intended major.
• 10% - Assess and interpret Financial Aid, Student Accounting, and Registrar policies and procedures to the successful implementation and administration of collaborative student essential services.
• 10% - Collaborate with university stakeholders for programming, visits, and events; demonstrate exceptional professionalism, as well as excellence in customer service, collaboration, cross-training and performance.
• 5% - Supports the office functions by completing all other duties and special projects as assigned.

Sponsorship: This position is not eligible for visa sponsorship.

Funding Source: Institutional

Open Until Filled:

Special Instructions:

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory background check.

To apply, please visit: https://careers.eku.edu/jobs/senior-counselor-central-student-services-richmond-campus-kentucky-united-states