"Senior Insurance and Travel Officer"

About This Opportunity

The University of Queensland is seeking a motivated Senior Insurance and Travel Officer to join our Governance and Risk Division.

In this role, you will be a key member of UQ’s Travel and Insurance team, providing trusted advice and high-quality support across both insurance and travel operations. You will take ownership of travel insurance claims, enquiries, and certificate of currency requests, while also delivering professional administrative and business advisory support to UQ Travel.

Beyond day-to-day operations, you will play an important role in driving continuous improvement, contributing to projects and process enhancements that strengthen insurance and travel services across the University. This is an excellent opportunity to apply your skills in a complex, values-driven environment while working collaboratively with stakeholders across a leading Australian university.

If you are detail-oriented, customer-focused, and enjoy improving systems and processes, this role offers meaningful impact and professional growth within a supportive and collaborative environment.

Key responsibilities will include, but are not limited to:

• Lead the management of travel insurance claims, enquiries, certificate of currency requests, and delivery of travel insurance advice and presentations.
• Provide guidance on UQ travel processes, policies, systems, and emergency assistance, supporting day-to-day travel operations.
• Support insurance and travel operations through process improvement initiatives, operational activities, reporting, and executive-level deliverables.
• Develop and maintain insurance and travel communications, reporting, websites, and strong stakeholder relationships to support UQ’s strategic travel and insurance priorities.

This position will have dual reporting lines to the Senior Manager, University Travel (0.4 FTE) and the Associate Director, Insurance Services (0.6 FTE).

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
• 17% superannuation contributions
• 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• UQ Study for Staff
• On campus childcare options
• Affordable parking (from just $6.40 a day)
• Salary packaging options

About You

• A degree with subsequent relevant experience, or extensive experience and specialist expertise or broad knowledge in technical or administrative fields, or an equivalent combination of relevant experience and/or education/training.
• Sound knowledge of insurance practice and procedures.
• Strong organisational and planning skills, including proven experience in managing continuous improvement projects and initiatives to improve operational efficiency.
• Excellent interpersonal skills, including demonstrated ability to manage constructive and collaborative working relationships.
• Strong verbal and written communication skills, including demonstrated ability to communicate effectively by telephone and email.
• Strong analytical and problem-solving skills, including the ability to develop, implement and review processes, procedures and strategies in a complex organisational environment.
• Ability to prioritise and manage own workload, work independently and consistently meet deadlines.
• Technical proficiency with desktop computer software, in particular use of spreadsheets.
• Experience working in a higher education provider or comparable complex environment is desirable.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, conduct concerning gender-based violence.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Lucy Kenny, Associate Director, Insurance Services at l.kenny@uq.edu.au.

For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.