Senior Manager, Research Systems Support

About This Opportunity

The Senior Manager, Research Systems Support provides strategic and operational leadership to the Research Systems Operations team within the Office of the Deputy Vice-Chancellor (Research and Innovation). This role plays a pivotal part in enabling UQ’s world-class research by ensuring that core research management systems are reliable, user-centred and continuously improving. Working in a highly collaborative environment, you will lead a team that sits at the intersection of researchers, professional staff, vendors and technical IT teams, translating complex system capability into practical outcomes that support the research lifecycle.

Key responsibilities will include:

• Providing leadership and direction to the Research Systems Operations team, fostering a strong customer-focused, high-performing culture.
• Acting as the primary interface between researchers, business stakeholders, vendors and technical teams to support and enhance enterprise research systems.
• Leading and reporting on initiatives that improve existing and emerging research systems, including capturing user feedback, identifying gaps and driving continuous improvement.
• Delivering high-quality, authoritative advice to senior leaders on system capability, sector trends and related policies and procedures.

About You

You are an experienced and confident leader who thrives in complex, fast-paced environments. You bring a strong service mindset, the ability to influence diverse stakeholders, and a passion for improving systems and processes that enable research excellence.

You will have:

• Postgraduate qualifications in a relevant field and extensive experience, or an equivalent combination of high-level education, training and leadership experience.
• Demonstrated experience leading, motivating and developing professional teams.
• Strong understanding of, or the ability to rapidly acquire knowledge of, the higher education sector and university-based research lifecycles and management systems.
• Excellent communication and interpersonal skills, including the ability to produce clear executive-level advice and translate complex or technical concepts for non-technical audiences.
• High-level digital literacy, with the ability to independently initiate, manage and deliver projects within defined timeframes.
• Proven ability to work collaboratively across organisational boundaries and manage competing priorities.