Senior Operations Officer

Are you ready to take on a pivotal role at Birkbeck, University of London, as a Senior Operations Officer? Join our esteemed Estates and Facilities directorate, where you'll play a crucial role in coordinating resources and providing exceptional service to our university community.

We are seeking an experienced and forward-thinking Senior Operations Officer to join our department and manage the day-to-day delivery of essential campus services - from planned and reactive maintenance to security, cleaning, portering and post-room operations.

We are offering this role at Birkbeck on a permanent, full-time contract at 35 hours a week, on a salary of £34,827 rising up to £38,981 per year. This is a fantastic opportunity to lead operational planning and delivery in a role where no two days are the same.

As a Senior Operations Officer, you'll be at the heart of our operations:

• Oversee the helpdesk and job management systems to ensure efficient service delivery.
• Plan and allocate resources across various functions like maintenance, security, and cleaning.
• Support IT systems and ensure compliance with health and safety regulations.
• Act as the first point of contact for queries, ensuring customer satisfaction, and guide the team on enquiries.
• Manage supplier engagement and ensure cost-effective operations.

To excel as a Senior Operations Officer, you should have:

• Experience in coordinating team activities and setting objectives.
• Strong communication skills and proficiency in Microsoft Office, especially Excel.
• A flexible and proactive approach with a commitment to service excellence.
• Good knowledge of administration, budgeting, and procurement.

If you have experience as an Operations Coordinator, Facilities Manager, Maintenance Supervisor, or Administrative Officer, you might find this Senior Operations Officer role a perfect fit.

If you are passionate about delivering exceptional service and have the skills to excel as a Senior Operations Officer, we would love to hear from you. Join us at Birkbeck and contribute to our culture of service excellence.

Salary and benefits:

£34,827 rising up to £38,981 per year, Grade 5 of the College's London Pay Scale which includes a consolidated Weighting Allowance that applies only to staff whose normal contractual place of work is in the London area.

Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible, hybrid working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Contract:

Open-ended, permanent contract. Full-time (35 hours a week). Please submit a CV and personal statement for consideration. Closing date: Sunday 21 September 2025, interview date: Monday 29 September 2025.

Enquiries:

If you would like to know more about the role, please contact Eliisa Kemppainen, Operations Manager, at e.kemppainen@bbk.ac.uk.

We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.