"Senior Student Support Specialist"

Hiring Department

Department of Family and Community Medicine

Job Description

About Us:
The Department of Family and Community Medicine’s mission is to advance health and primary care through leadership in patient care, education, scholarship and service, with a commitment to rural and underserved populations. We are committed to fostering a collaborative environment that promotes innovative solutions and enhances the well-being of the families we serve.

Position Summary
The University of Missouri School of Medicine invites applications for a Senior Student Support Services in the Department of Family and Community Medicine (FCM).
This role provides comprehensive administrative and operational support to the Family & Community Medicine Residency Program, ensuring efficient day-to-day operations and compliance with accreditation standards. The position includes staff supervision responsibilities and works closely with the Program Director, Associate Program Directors and the Program Manager. Key duties include supporting residency recruitment and onboarding processes, managing attending physician schedules, leading the implementation of patient and family advisory groups, and serving as a liaison between the residency program and other departments and divisions, MUHC and campus. We foster a collaborative environment that encourages innovative solutions and promotes the well-being of the families we serve.

Job Responsibilities

• Provide comprehensive administrative support to the Program Director, Associate Program Directors, and Program Manager of the Family & Community Medicine Residency program, including handling inquiries, sorting correspondence, setting up folders, and maintaining the calendar of applicant appointments and meetings.
• Manage and maintain attending physician schedules, including coordinating coverage needs, notifying attendings of schedule changes, and facilitating their return to clinic duties to support operational efficiency and patient care continuity.
• Lead the initial implementation and infrastructure development of patient and family advisory groups in alignment with ACGME requirements, and provide ongoing maintenance, scheduling, and oversight of these groups into the future.
• Assist the manager by maintaining the ERAS (Electronic Residency Application System) database and overseeing its processes during the residency recruitment season, as well as organizing and coordinating interviews for applicants.
• Support the Program Manager with resident licensure and onboarding.
• Assist in maintaining the entry of resident block schedules in QGenda.
• Assist in maintaining computerized resident/faculty records using New Innovations Management.
• Act as a liaison between the office and other departments and/or clinics.
• Arrange travel and process reimbursement requests.
• Perform other duties as assigned.

Our Mission:
To advance health and primary care through leadership in patient care, education, scholarship and service, with a commitment to rural and underserved populations.

Our Vision:
To be inspirational leaders in Family and Community Medicine for Missouri and the nation.

Our Values:
Lead the way: Innovation – Excellence – Integrity – Growth
Bring people together: Collaboration – Respect – Patient-Centered - Community-Centered
Be our best selves: Compassion – Humor – Joy – Learning

Shift
Monday – Friday
8:00 a.m. – 5:00 p.m.

Minimum Qualifications
A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Strong willingness to learn and adapt to new technologies, including proficiency in Microsoft Word, PowerPoint, Excel, Teams, Adobe and others.
• Proactively collaborates across teams and departments to drive common goals, both formally and informally.
• Effectively communicates ideas, thoughts, and facts orally and in writing, and can actively listen and respond appropriately.
• Manages time efficiently with the ability to prioritize and coordinate concurrent projects; organizes and completes structured assignments according to priorities.
• Analyzes and evaluates information to make appropriate decisions - even in difficult or ambiguous situations when time is critical.
• Learns and understands organizational relationships and dynamics and uses them to achieve objectives and goals

Anticipated Hiring Range
Salary Range: $18.87 - $25.00 hourly
Grade: GGS - 008
University Title: STUDENT SUPPORT SPECIALIST SR
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials
In addition to the Online Application, please provide a Resume/CV.

Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.