"Senior System Analyst"

As a Senior System Analyst, you will be supporting and developing our Student Record System, ensuring it meets the operational and management information requirements of the University.

We have a great opportunity for an experienced Senior System Analyst with proven expertise in student records systems to join our Student Information Services team and contribute to the strategic delivery of high-quality services supporting the University's students and staff.

This role at Birkbeck, University of London, is offered on a 12-month contract, full-time (35 hours a week), with a salary of £43,636 per year and a generous annual leave and pension scheme in the Higher Education sector.

The Student Records Systems team plays a key role in advancing the University's commitment to enhancing student-facing services - including applications, enrolment, and online portals - as well as staff-facing business processes and systems.

As Senior System Analyst you will support and develop our Student Record System (Tribal SITS:Vision) and its associated services as well as working in close collaboration with stakeholders to define and implement innovative, user-centred solutions, contributing to projects that improve the experience of both students and staff. You will also:

• Assist in business process development and system configurations,
• Provide second-line user support for SITS and associated services,
• Participate in testing and implementation for specific business areas or projects,
• Review and document business processes, facilitating continuous improvement,
• Develop and manage operational reports and deliver ad hoc management information,
• Design and deliver training on system functionality and workflows.

To succeed as Senior System Analyst, you will:

• Be educated to degree level (or possess equivalent professional experience),
• Have in-depth knowledge of student records systems - ideally Tribal SITS:Vision,
• Demonstrate excellent communication skills across a range of audiences,
• Have demonstrable experience in supporting systems and business processes within the Higher Education sector alongside a strong understanding of relational databases.

If you have experience or interest in roles such as System Analyst, System Support Analyst, IT Analyst, Business Analyst this position at Birkbeck could be the perfect fit for you.

Salary and benefits: Actual £43,636 per annum, Grade 7 (£43,636 to £49,683) of the College's London Pay Scale which includes a consolidated Weighting/Allowance that applies only to staff whose normal contractual place of work is in the London area. Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Contract: 12 month contract, full-time (35 hours a week). Flexible and hybrid working offered. Please submit an application form for consideration.

Closing date: Wednesday 13 August 2025, interview date: Wednesday 20 August 2025.

Enquiries: If you would like to know more about the role, please contact Marianna Warren, Head of Student Information Systems, at m.warren@bbk.ac.uk.