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Harvard University

ServiceNow System Administrator

Closes:

1,017

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard Medical School?

Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership.

You’ll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. This is more than a job - it’s an opportunity to shape the future of medicine.

Job Description

The ServiceNow System Administrator will independently perform complex application and web development for projects of large to very large size and complexity and typically works as part of a team to implement business solutions. This position is responsible for all aspects of the application development lifecycle, including design, development, configuration, testing, deployment, and ongoing support. The System Administrator serves as a ServiceNow platform expert, administering and enhancing the ServiceNow environment to deliver automated, scalable IT service management solutions. This role collaborates with IT Service Management teams and stakeholders to understand business needs and translates them into technical solutions that improve service delivery for students, faculty, staff, and researchers. Ensures overall design consistency, system reliability, and high-quality delivery across build, release, and deployment processes.

Core Duties:

  • Participate fully in the ServiceNow software development lifecycle, including design, development, testing, deployment, and support
  • Implement and support technical solutions to deliver business requirements, with a focus on ServiceNow-based applications and workflows
  • Administer the ServiceNow platform, including patching, upgrades, instance management, and MID server monitoring and maintenance
  • Configure and maintain core ServiceNow modules, including Incident, Problem, Change, Knowledge, Request, Configuration Management (CMDB), Service Catalog, Service Portal, and project/portfolio management capabilities
  • Plan, design, build, test, and deploy configuration changes such as forms, workflows, notifications, UI actions, and integrations
  • Develop and maintain scripts, workflows, and automation using ServiceNow scripting and orchestration tools
  • Build and evolve reports, dashboards, and performance metrics to support operational visibility and decision-making
  • Identify and evaluate opportunities to improve services, automate processes, and enhance user experience
  • Establish and maintain configuration standards and coding best practices to ensure system quality and compatibility with future upgrades
  • Partner with internal technical staff and external developers on complex efforts, including integrations, authentication methods, and platform enhancements
  • Contribute ideas to coding best practices, emerging technologies, and platform optimization
  • Act as a technical liaison to internal and external clients, leveraging strong communication and relationship management skills
  • Abide by and follow Harvard University IT technical standards, policies, and Code of Conduct

Qualifications

Basic Qualifications:

Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills:

  • Experience with ServiceNow administration, configuration, development, or implementation
  • Proficiency in JavaScript, HTML, or XML
  • Knowledge of information technology applications, processes, software, and equipment
  • Demonstrated ability to design and deliver complex technical solutions within enterprise platforms
  • Strong analytical, problem-solving, and creative thinking skills
  • Demonstrated team performance skills, service mindset approach, and ability to act as a trusted advisor
  • Ability to build positive relationships and collaborate effectively with diverse stakeholders
  • Strong oral and written communication skills
  • Effective prioritization and time management skills
  • High attention to detail and commitment to quality
  • Curiosity, continuous learning mindset, and dedication to organizational mission

Certificates and Licenses:

  • ServiceNow certifications (e.g., System Administrator) preferred
  • Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Additional Information

  • Term: This is a two-year term position from the date of hire, with the possibility of extension, contingent upon work performance and continued funding to support the position.
  • Standard Hours/Schedule: 35 hours per week
  • Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
  • Pre-Employment Screening: Identity
  • Staying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the Careers@Harvard portal.

#LI-DK1

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

  • Generous paid time off including parental leave
  • Medical, dental, and vision health insurance coverage starting on day one
  • Retirement plans with university contributions
  • Wellbeing and mental health resources
  • Support for families and caregivers
  • Professional development opportunities including tuition assistance and reimbursement
  • Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

Job details

Title
ServiceNow System Administrator
Employer
Harvard University
Location
Boston
Published
Aug 26, 2026
Closes:
Oct 25, 2026
Job type
Full time, Staff / Administration
Field
Network/System Administrator

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Frequently Asked Questions

💼What does a ServiceNow System Administrator do at Harvard Medical School?

In this role, you will administer and enhance the ServiceNow platform at Harvard Medical School, supporting IT service management (ITSM) modules including Incident, Problem, Change, Knowledge, Request, CMDB, Service Catalog, and Service Portal. You will build workflows, integrations, reports, dashboards, and automation while collaborating with IT teams to improve service delivery for students, faculty, staff, and researchers. Explore similar roles at higher education administration jobs or learn more about administration jobs in higher education.

🎓What qualifications and technical skills do I need?

The basic qualification is at least two years’ post-secondary education or relevant work experience. Preferred skills include ServiceNow administration, configuration, development, or implementation, proficiency in JavaScript, HTML, or XML, and knowledge of information technology applications and processes. A ServiceNow System Administrator certification is preferred. Strong analytical, communication, and stakeholder collaboration skills are also valued. For tips on presenting your technology administration background, see how to write a winning academic CV.

🌍Does Harvard sponsor visas for this ServiceNow position?

No. The posting states that Harvard University is unable to provide visa sponsorship for this position. Candidates must already have valid U.S. work authorization. You can browse other higher education administration roles and their sponsorship details at administration jobs in higher education.

📍Is the ServiceNow System Administrator role remote or hybrid?

This position is hybrid. Harvard has determined that some duties can be effectively performed at a non-Harvard location, but the exact schedule and location will be set by the department based on operational needs. When working outside a Harvard location, employees must work in a Harvard registered state. For additional remote and hybrid opportunities, visit remote higher education jobs.

📅What is the term, schedule, and application deadline?

This is a two-year term position from the date of hire, with the possibility of extension contingent on performance and continued funding. The standard schedule is 35 hours per week, and the salary grade is 057. The application deadline is October 25, 2026. Search more opportunities at administration jobs.

🏥What benefits does Harvard University offer?

Harvard provides a comprehensive benefits package, including medical, dental, and vision insurance starting on day one, retirement plans with university contributions, generous paid time off, parental leave, wellbeing and mental health resources, professional development and tuition assistance, and commuter benefits. Learn more about working at Harvard University by exploring Ivy League schools.

About the employer

Harvard University Jobs

Harvard University

4.0 Star Employer Ranking

Harvard University offers a diverse range of job and work opportunities across various categories, reflecting its status as a leading academic and research institution. These opportunities cater to different skill sets, academic backgrounds, and career stages. Harvard University Academic Positions - click here . Harvard University Staff Jobs - click here . The main types of jobs and work opportunities at Harvard: 1. Faculty and Academic Positions Tenure-Track Faculty : These roles include assistant, associate, and full professors across Harvard’s schools (e.g., Faculty of Arts and Sciences, Harvard Medical School, Harvard Business School). Faculty engage in teaching, research, and service. Qualifications typically include a Ph.D. or equivalent terminal degree, a strong research portfolio, and teaching experience. Openings vary by department and school, with competitive hiring processes. Non-Tenure-Track Faculty : Includes lecturers, preceptors, and visiting professors. These roles focus primarily on teaching or short-term research projects and may require a Ph.D. or significant expertise in the field. Research Appointments : Postdoctoral fellowships, research associates, and scientists work on cutting-edge research in fields like medicine, engineering, humanities, and social sciences. These positions often require advanced degrees and are funded through grants or specific research programs. 2. Administrative and Professional Staff Administrative Roles : These include positions in academic administration (e.g., deans’ offices, registrar, admissions), student services, and program management. Examples include academic program coordinators, admissions officers, and financial aid advisors. These roles often require a bachelor’s or master’s degree and relevant experience. Professional Staff : Harvard employs professionals in areas like human resources, finance, communications, development (fundraising), and alumni relations. Examples include HR specialists, financial analysts, and marketing managers. These positions typically require specialized skills or certifications. Executive and Leadership Roles : Senior positions like directors, department heads, or executive administrators oversee operations in specific units or schools. These roles demand extensive experience and leadership skills. 3. Research and Laboratory Staff Research Support Staff : Includes lab managers, research technicians, and data analysts who support faculty and postdoctoral researchers in labs across disciplines like biology, chemistry, physics, and medicine. These roles often require technical skills, such as proficiency in lab equipment or data analysis software. Clinical Research Roles : At Harvard Medical School and affiliated hospitals, clinical research coordinators and specialists support medical and health-related studies. These positions may require certifications like Good Clinical Practice (GCP) training. 4. Technical and IT Staff Information Technology : Harvard employs IT professionals for roles like systems administrators, software developers, cybersecurity analysts, and data scientists to support its technological infrastructure. These positions require expertise in areas like cloud computing, AI, or network management. Library and Information Services : Harvard’s extensive library system hires librarians, archivists, and digital resource specialists. These roles often require a master’s degree in library science or related fields. 5. Support and Operations Staff Facilities and Operations : Includes roles in maintenance, custodial services, groundskeeping, and security. These positions ensure the smooth operation of Harvard’s campus and may not require advanced degrees but often need specific training or certifications. Dining and Hospitality : Harvard’s dining services employ chefs, food service workers, and catering staff to support campus dining halls and events. Administrative Support : Roles like executive assistants, office managers, and receptionists provide critical support to departments and faculty. 6. Student and Temporary Opportunities Student Employment : Harvard offers on-campus jobs for students, including work-study positions in libraries, dining halls, labs, and administrative offices. These roles are typically part-time and designed to accommodate academic schedules. Temporary and Seasonal Work : Temporary roles, such as event staff or short-term project assistants, are available for non-students as well. These are often listed through Harvard’s temporary staffing services. 7. Medical and Healthcare Roles Clinical and Healthcare Staff : Through Harvard Medical School and affiliated hospitals (e.g., Massachusetts General Hospital, Brigham and Women’s Hospital), opportunities exist for physicians, nurses, medical technicians, and other healthcare professionals. These roles require medical licenses or certifications. Public Health Professionals : The Harvard T.H. Chan School of Public Health employs researchers, policy analysts, and program managers focused on global health initiatives. 8. Creative and Media Roles Arts and Culture : Harvard’s museums (e.g., Harvard Art Museums) and cultural institutions hire curators, educators, and exhibition staff. The American Repertory Theater employs artists, stage managers, and production staff. Communications and Media : Roles in writing, graphic design, social media, and public relations support Harvard’s outreach and branding efforts. Key Characteristics of Harvard Jobs Diversity of Roles : Harvard’s workforce spans academic, administrative, technical, and operational functions, with opportunities for both entry-level and highly specialized professionals. Competitive Benefits : Harvard offers comprehensive benefits, including health insurance, retirement plans, tuition assistance, and professional development. Faculty and staff also gain access to Harvard’s libraries, museums, and cultural events. Global Impact : Many roles, especially in research and public health, contribute to global advancements in knowledge and policy. Location : Most positions are based in Cambridge or Boston, Massachusetts, with some remote or hybrid options, particularly for administrative and IT roles. How to Find Opportunities Harvard Careers Portal : The primary resource for job listings is Harvard’s Human Resources website (hr.harvard.edu/jobs), which lists openings for faculty, staff, and temporary roles. School-Specific Listings : Each Harvard school (e.g., Harvard College, Harvard Law School) may post specialized positions on their websites. Networking and Referrals : Many academic and research roles are filled through professional networks or direct outreach to departments. X Platform : Searching for “Harvard University jobs” on X can reveal real-time discussions, job postings, or employee experiences, though these should be verified through official channels. Additional Notes Qualifications : Requirements vary widely. Faculty roles typically need advanced degrees, while support roles may prioritize experience or specific skills. Work Environment : Harvard emphasizes diversity, inclusion, and collaboration, with opportunities for professional growth and community engagement. Application Process : Most positions require an online application through Harvard’s careers portal, including a resume, cover letter, and sometimes additional materials like teaching statements or research portfolios.

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