Shift Lead

Job Details

Shift Lead

ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES: Stanford University is one of the world's leading teaching and research universities. ... R&DE is committed to creating and sustaining inclusive excellence where all staff feel a sense of belonging and are empowered to thrive.

This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.

JOB PURPOSE: Provide functional coordination presence and daily operational oversight of residential dining, retail, or catering services.

CORE DUTIES:

• Provide functional coordination for the activities of foodservice workers, casual employees and students.
• Be available to talk to customers, answer questions, and resolve any problems students may have in order to provide the most positive experience possible.
• Complete opening or closing checklist depending on assignment.
• Oversee clean up to assure that it the dining hall is properly prepared for the next shift (cleaned, restocked, proper set up).
• Provide oversight in the servery, particularly at busy times, to ensure food, plate ware, silverware and glassware are kept replenished.
• Assist to cover for absent workers due to unforeseen conditions requiring immediate response for a period of time.

MINIMUM REQUIREMENTS:

Education & Experience: Associate degree and one year of successful experience in a customer service industry or combination of education or relevant experience.

Knowledge, Skills and Abilities: Ability to effectively coordinate and provide oversight to a diverse work staff. Exposure to and success with key customer service competencies, such as the ability to communicate clearly, listen, and empathize with customers while simultaneously adhering to protocols and guidelines.

Certifications and Licenses: ServSafe CA Certification.

PHYSICAL REQUIREMENTS: Constantly exert well-paced mobility to move quickly to the different areas of the facility as service and production demands require. Frequently bend, stoop, and perform extensive walking. Occasionally exert up to 50 pounds of lifting force and/or a negligible amount of force constantly to move objects. Ability to see and taste food for quality.

WORKING CONDITIONS: Work flexible and demanding hours. Frequently work long hours completing widely diverse duties. Subjected to wet floors, temperature extremes, and excessive noise.

WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide.

The expected pay range for this position is $27 to $30 per hour.

Posted 2026-05-28