Shift Supervisor (Banquet Captain)

Job Summary

The Department of Campus Dining and Hospitality (CD&H) at the University of Colorado, Boulder is seeking applications for the Shift Supervisor (Banquet Captain)! This is a hands-on position that provides oversight and leadership in the CD&H catering department. This role assigns and coordinates the activities of fulltime, student, and temporary staff involved in the preparation, set-up, service, and clean up associated with assigned event or service. The Banquet Captain is accountable for the cleanliness and proper functionality of the following areas and associated staff: food and beverage preparation and service, dish-washing, banquet and event spaces, storerooms, catering vehicles, loading dock and all storage areas. They will also input in the development of protocol for service standards and determines break schedules for all staff based upon organizational needs and staff schedules, all while offering excellent customer service in a team-oriented and supported environment.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The Division of Student Life consists of 36 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

At CU Boulder, dining is more than just a meal—it’s an experience. Our award-winning dining venues serve fresh, sustainable, and innovative cuisine crafted by a passionate team dedicated to your well-being.

Every year, we proudly serve over 3 million meals, fueling healthy bodies and minds with options that are as delicious as they are nutritious. From community-building events to hands-on food education, we’re here to help Buffs build lifelong habits for a healthier future.

What Your Key Responsibilities Will Be

Campus Dining and Hospitality Operations:

• Enforce and is accountable for ensuring that assigned area or event is following all SOPs and department policies or processes.
• Understand and use all production and service equipment in assigned area.
• Assure all CDH events and operational spaces are kept clean and orderly. Follows all storage expectations.
• Assist with ordering and receiving of goods and services as needed.
• Successfully pass food safety certification and other required trainings as applicable.
• Use various university vehicles (vans, box trucks, golf carts) to transport and deliver goods and services to scheduled events.
• Drive to events located on Main, East, Williams Village or any other campus-affiliated space is required, dependent upon business needs.

Quality Assurance:

• Navigate customer complaints and make decisions in the best interest of the operations and its guests.
• Resolve disputes between staff and others, as well as notify appropriate campus resources as needed.
• Ensure all department processes for food safety monitoring and A9 allergen labeling are followed during scheduled shift and determine corrective action when out of compliance, including verifying accurate labeling, troubleshooting equipment and staff education.
• Conduct audits of efficiency and effectiveness to manage and control costs.
• Offer recommendations and solutions to the leadership team to improve daily operations of functional areas.
• Assist in creation of standardized operating procedures and training methods.
• Ensure all areas are set up and broken down in accordance with Standard Operating Procedures (SOPs), ensuring that all events or services meet department standards.
• Comply and enforce sanitation regulations and safety protocols.

Personnel:

• Assist in staff recruitment, training and onboarding processes.
• Empowers other to make decisions in areas within their span of control.
• Assigns daily tasks and ensure that they are completed efficiently and on time and that assigned areas run smoothly.
• Ensure employees follow assigned schedule, appropriate break times and follow proper procedures of all leave requests.
• Responsible for performance plans for direct reports and hold employees accountable, following progressive coaching processes.
• Maintain records of shift activities and incidents and assist in ensuring accurate timekeeping of staff worked hours.
• Discuss staff issues with Executive Team and offer solutions on the appropriate action.
• Display, demonstrate, and coach others to develop excellent communication skills.
• Foster a positive work environment.

What You Should Know

• Anticipated schedule for this position is Tuesday - Saturday. Schedule is dependent upon business needs. May work weekends and nights. May work in locations located off of main campus.
• This position operates University vehicles and requires a Driver's License in good standing.
• This position requires a CMV license; if you do not have a CMV license, training will be provided upon hire.

What We Can Offer

• The annual salary for this position is $49,358.
• Our outstanding benefits include:
  • Paid days off: 22 vacation days, 15 sick leave days and 11 holidays per year.
  • Access to medical, vision, dental and life insurance.
  • Tuition reimbursement.
  • A 10% employer contribution retirement plan.
  • EcoPass for free RTD rides.
  • Opportunity for career growth within the division of student life and the CU Boulder campus!

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be adaptable. Be flexible. Be Boulder.

What We Require

• Four years of food service experience. Relevant education may substitute for experience on a year for year basis.
• Must obtain food safety certification appropriate for the position level within 6 months of hire and maintain certification for the duration of employment with CDH.
• Possess and maintain a valid and appropriate state Driver's License. Successful completion of the University of Colorado defensive driving training within 90 days of employment to operate vehicles essential to the position.

What You Will Need

• Ability to work in a team-driven environment.
• Punctuality and strong attention to detail.

What We Would Like You to Have

• Experience in high-volume university or institutional food service operations including catering, residential and retail.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by May 18, 2026, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Essential Services

This position is designated “essential services.” The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man-made event) and report to work for his / her regularly assigned shift during emergency campus closures.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu