"Site Administrative Associate, Northeast Regional Center"

Position Information

Position Title

Site Administrative Associate, Northeast Regional Center

Requisition Number

SCA00876

General Description

The Site Administrative Associate is a part-time, temporary position at the Northeast Regional Center (NERC), reporting to the Manager, NERC. This position provides front-line support for prospective and continuing students. Under limited supervision, this position supports enrollment-related functions, manages student intake, and delivers high-quality customer service. The role requires initiative, sound judgment, and the ability to make decisions independently while ensuring the smooth operation of front counter and student services activities.

This is a part-time, temporary position with work hours not to exceed 20 hours per week.
Schedule: Monday-Thursday, 9:00 AM 2:00 PM. Work schedule may be subject to change based on College needs.

Specific Responsibilities

• Greet and assist students, faculty, staff, and visitors with general and enrollment-related inquiries.
• Manage student intake using queuing system software and maintain appointment scheduling tools.
• Utilize institutional systems, including Banner and Slate, to research student information, support accurate intake, and ensure students are appropriately routed to services and resources.
• Provide high-quality customer service to internal and external constituents in a courteous, professional, and pleasant manner, while consistently maintaining a professional appearance.
• Communicate effectively in person, by phone, and via email; redirect calls and share College information appropriately.
• Follow up with students regarding enrollment matters and respond to inquiries or concerns as needed.
• Provide campus tours to prospective students and families.
• Cultivate and maintain positive working relationships with NERC staff and faculty.
• Share student needs or concerns with the NERC Manager and/or Executive Director.
• Prepare and process forms, records, and reports using systems such as Banner, Microsoft Word, Excel, Outlook, and queuing software.
• Maintain current knowledge of Enrollment Services and other College services (e.g., Admissions, Academic Advising, Financial Aid, Counseling) to help resolve student questions.
• Support outreach, recruitment, and retention efforts by assisting with calling campaigns, data collection, and basic research tasks.
• Assist with planning, coordination, and execution of special events at the NERC.
• Ensure the confidentiality and security of student records in accordance with FERPA and College policies.
• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
• Perform other duties as assigned.

Minimum Qualifications

• High School diploma or equivalent required.
• A minimum of one (1) year of related experience working in a community-based or educational setting.
• Strong customer service skills and the ability to maintain sensitivity, understanding and respect for a diverse work environment is required.
• Excellent organizational, communication, and interpersonal skills.
• Ability to work independently and collaboratively with minimal supervision.
• Proven ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required.
• Effective verbal and written communication skills required.
• Strong attention to detail and problem-solving ability.
• Ability to maintain professionalism and a positive demeanor at all times.
• Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.

Preferred Qualifications

• Associate's degree (or two years of college level coursework) preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.
• Multilingual ability (e.g., Spanish, Arabic, Russian, Uzbek, Mandarin Chinese) preferred.

Work Location

Northeast Regional