"Slate Functional Technologist"

Job Summary

The Slate Functional Technologist supports and optimizes the use of Technolutions' Slate CRM to support enrollment and student success at Augusta University. This is done through supporting all associated products, services, and processes in close collaboration with key stakeholders including Information Technology Services, external venders, and Augusta University departments that utilize the system. This position is as a member of the Slate Team within Enrollment Management, which serves all system users through system enhancements, updated functionality, training and support, and guidance on Slate best practices. The Technologist may be asked to specialize in certain system aspects or functional unit support.

Responsibilities

SLATE DEVELOPMENT: Develop, implement, and support the continued deployment, growth, and optimization of Slate to address the business needs of the university and its stakeholders. Configure and customize Slate to meet high standards required for student and user experience. Document business requirements and translate them into system needs, including creating development plans, and outcomes. Support requirements designated at the institution or University System level for technology use.

USER SUPPORT: Serve as support and a champion for all Slate users. Provide regular, in-depth training to users, maintaining training resources available on demand. Communicate system enhancements and updates in non-technical terms and provide training and documentation on data entry procedures. Collaborate with faculty and administrators to understand functional needs and advocate for system enhancements to meet those needs. Maintain thorough documentation, including system configuration, to ensure continuity and knowledge sharing.

SYSTEM MAINTENANCE: Create user reports using relevant business analytics tools, ensuring they meet the needs of functional users. Maintain policies and organization of system data to ensure high database performance. Collaborate with IT for seamless and accurate data integrations with third-party systems including the SIS. Maximize Slate's efficiency and accuracy by implementing system rules and reducing manual processes. Test and validate updates and new functionalities from Technolutions to keep the system up to date.

COMMUNICATION: Assist users in creating and scheduling communications, including email and text, as well as event management in Slate. Advise on how to optimize student engagement and monitor key success metrics. Monitor associated expenses for Slate communication and ensure appropriate securities.

USER SECURITY: Maintain user security and access through Roles and Permissions, and participate in Slate Governance and oversight for all Slate security processes.

Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in a relevant field (e.g., Information Technology, Education, or Business Administration) and a minimum of three years of experience in higher education settings, particularly in admissions, enrollment management, or related areas.

Preferred Qualifications

Three years of higher education experience in a technology-based role. Experience with Technolutions Slate CRM. Experience with Banner (SIS). Experience with technical user training to varied user levels.

Knowledge, Skills, & Abilities

KNOWLEDGE
Knowledge of integrated institutional/information systems.
Ability to collect, interpret, and report on data trends related to enrollment metrics and campaign performance.
Understanding of and experience in Technolutions Slate CRM and its applications for enrollment management.
Competence in developing and maintaining standardized datasets for ad-hoc reporting needs.
Experience in leading cross-functional projects, defining objectives, and coordinating with team members to achieve goals.
Proficient in Microsoft Office and other computer software/databases.
Familiarity with change management principles, enabling effective adoption of new technologies and processes within the institution.

SKILLS
Demonstrated strong problem-solving and critical thinking skills.
Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.

ABILITIES
Ability to maintain knowledge of the University policies and procedures related to Augusta University.
Ability to maintain knowledge of USG rules and regulations.
Ability to plan and work independently.
Ability to communicate effectively both orally and in writing.
Ability to maintain technical documentation and SOPs.
Ability to maintain confidentiality.
Ability to explain complex information in clear, non-technical language.
Ability to collect, interpret, and report on data trends related to enrollment metrics and campaign performance.
Innovative thinking and the ability to develop effective solutions for complex challenges within enrollment processes.

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of the standard business hours may be required)

Pay Band: B12

Salary: $62,300/annually-$65,550.79/annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today! https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=292691&PostingSeq=1