Software Development (AI/ML) Intern

Software Development (AI/ML) Intern

Company: University of Michigan

Job Location: Ann Arbor

Category: Software Engineer/Programmer

Type: Adjunct/Part-Time

JOB OPENING ID: 275805

MODES OF WORK
Hybrid

REGULAR/TEMPORARY: Temporary

ORGANIZATIONAL GROUP: Affiliated It Orgs

DEPARTMENT: Merit Network

SALARY: $17.00 - $17.00

Job Summary

Merit’s Mission: To advance a future of digital opportunity with abundant network connectivity that enriches research, learning, and vitality for people across Michigan and around the world. We pursue this mission by operating an open, trusted, high-performing network and by sharing knowledge that builds capacity to connect. To learn more about Merit, visit: www.merit.edu

Job Summary:

This software development internship at Merit Network supports building tools to analyze Request Tracker (RT) ticket history, including creating a Model Context Protocol (MCP) source and helping deploy an AI-powered search proof of concept for ticket analysis. The role involves data review, testing, documentation, and project coordination while providing hands-on experience with real-world operational data, Network Operations Center (NOC) workflows, and software development practices like code reviews and change management.

Responsibilities

• Assist the Software Development team in designing and developing an MCP source for RT ticket history
• Support development and deployment of an AI-powered search proof of concept for ticket analysis
• Assist with data review, testing, and documentation
• Support meeting coordination, progress tracking, and reporting
• Participate in code reviews and change management processes

Desired Qualifications

• Currently pursuing a college degree in Computer Science, Engineering, or a related field
• Strong logical thinking and problem-solving skills
• Interest in AI/ML, data analysis, and network operations
• Basic programming or scripting knowledge preferred
• Strong written and verbal communication skills

How You'll Grow

• Exposure to AI/ML concepts and AI-assisted search tools
• Experience working with real-world ticketing and operational data
• Understanding of NOC operations and outage management workflows
• Hands-on experience in software development, testing, and deployment
• Exposure to technical documentation and project coordination

Modes of Work

Working hours must be on Tuesday, Wednesday, or Thursday between 9am-5pm. This role will be supported as a hybrid work opportunity. In-office work days will be located at Merit's office at 880 Technology Dr. Suite B, Ann Arbor, MI 48108.

This position is part of Merit’s summer internship program, which runs from the week of June 15, 2026 through the week of August 21, 2026. Interns are expected to work up to 20 hours per week throughout the duration of the program. Work schedules will be established in alignment with team needs and intern availability.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Contact Information

If you have any other questions regarding this role, please contact hr@merit.edu.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.