Sr. Medical Office Coordinator (DOM Bay Rheumatology)

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

The Department of Medicine, Division of Rheumatology is seeking a Sr. Medical Office Coordinator to facilitate the day-to-day activities of a multi-faceted medical and clinical research practice to ensure a smoothly functioning office and exemplary patient relations. Serves as medical office coordinator and patient service coordinator for the Lyme Disease Clinical Research Center (LDCRC).

Specific Duties and Responsibilities

• Schedules patients for new and return appointments, medical examinations, clinical research visits, procedures and consultations.
• Completes pre-registration to ensure that patient visits, procedures and medications are pre-authorized by third party payers, managed care organizations, and HMO’s.
• Collates new patient referrals, sends them to appropriate physician for review, and coordinates patient scheduling.
• Resolves any scheduling conflicts in proactive and timely manner.
• Provides high level of coordination and communication for international and domestic patients.
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Obtains and/or verifies patient’s demographic data by phone or in person.
• Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations.
• Creates processes and systems to ensure high level of service to patients.
• Provides exemplary customer service by utilizing service excellence techniques.
• Verifies and enters pre-registration and insurance information into the computer system.
• Demonstrates understanding and sensitivity to diversity.
• Prints and mails directions, maps, fee schedules, doctor’s notes, test results and other clinic-specific information to patients.
• Works in coordination with other LDCRC clinic staff.
• Answers phones and provides routine information to callers.
• Processes incoming faxes and mail in a timely fashion.
• Registers patients for clinical and clinical research appointments using electronic medical record system (Epic).
• Assists patients, physicians and/or family members with the completion of medical insurance forms.
• Informs patients of costs of care being provided.
• Logs new patient referrals, contacts new patients for appointments, and sends letters to referring physician offices.
• Submits reimbursement requests in a timely fashion via the SAP system.
• Manages physician calendar.
• Collects and submits copayments.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or graduation equivalent
• Three years of progressively responsible medical office experience
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Demonstrated service excellence and service recovery skills.
• Windows, Microsoft Office and Internet proficiency.
• Knowledge of medical terminology and insurance coverage.