"Sr Patient Services Specialist"

Extended Job Title

Sr Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities.

Requisition ID

43792BR

Travel Required

Up to 25%

Pay Grade Maximum

$22.07

Major/Essential Functions

• Establishes close relationships with and serves as the primary point of contact for families.
• Communicates with care team members (mental health clinicians, senior clinic assistants, and providers) to facilitate patient care.
• Remains aware of current services offered by service providers.
• Maintains strict confidentiality in accordance with agency policies.
• May meet with patients and guardians before appointments to review and update pharmacy preferences, location during the time of appointment, and contact information.
• Maintains documentation of all patient and family encounters and completes reporting requirements according to organization standards.
• Tracks patient information and schedules confidentially.
• Tracks patient attendance at medical appointments and initiates outreach and missed appointment procedures, as necessary.
• Gathers all appropriate forms and consents.
• Checks all platforms for appropriate authorizations and uploading to Isilon and Epic for providers and clinicians.
• Coordinates and schedules initial intakes and communication of appointment time to parents/guardians, providers, clinicians, and school staff.
• Coordinates and schedules group sessions and communication of appointment times to parents/guardians, providers, clinicians, and school staff.
• Assists with rescheduling of appointments when needed.
• Tracks communication with parents, school staff, providers, and clinicians for initial appointments.
• Collaborates with professionals in a variety of settings such as higher education institutions, school districts, medical clinics and others through face-to-face, email, phone or mail contact.
• Constantly maintains a professional rapport and upholds TTUHSC values throughout all interactions.
• Maintains and updates professional knowledge and proficiency through continuing education, staff meetings, workshops and serving on special committees.

Grant Funded?

Yes

Pay Grade Minimum

$15.00

Pay Basis

Hourly

Work Location

Lubbock

Preferred Qualifications

• Prior experience in a healthcare or medical office setting, EHR (Epic), appointment scheduling, or administrative support.

Department

Psychiatry Dept Lbk Genl

Required Attachments

Cover Letter, Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Occasional Duties

• Additional duties as assigned.

Shift

Day

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications

High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

No