"Sr Patient Services Specialist"

Job Details

Extended Job Title
Sr Patient Services Specialist

Position Description
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities.

Requisition ID
42974BR

Optional Attachments
Professional/Personal Reference

Travel Required
Up to 25%

Pay Grade Maximum
16.10

Major/Essential Functions
This position is in Canyon, TX.

• Greet patients warmly and sincerely as they arrive at the clinic or call in via phone.
• Act as the patient's guide and advocate through the administrative details of their clinic visits.
• Identify and update patient information by navigating multiple computer systems and inputting accurate data.
• Receive all incoming calls for the clinic and distribute information accordingly.
• Calculate and collect payment for clinic services.
• Ensure patient benefits have been verified and input accurately upon check-in.
• Schedule patient appointments.
• Assist with appointment reminder calls and missed appointment service recovery.
• Coordinate clinic schedule information with providers and staff.
• Maintain a professional customer service atmosphere for patients, providers, and staff.

Grant Funded?
No

Pay Grade Minimum
16.00

Pay Basis
Hourly

Schedule Details
Monday - Friday, 7:30 to 3:30

Work Location
Amarillo

Preferred Qualifications

• Familiarity with Allscripts/Veradigm PM.
• Experience in a clinic setting, OBGYN preferred.
• English/Spanish bilingual.

Department
Ob Gyn Ama Genl

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Shift
Day

EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications
High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?
No

Navy Enlisted Classification Code
YN, HM

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code
0111