Student Accessibility Services - Support Services Coordinator

PRIORITY SCREENING DATE: May 6, 2026 To apply: SAS Support Services Coordinator Open Until Filled

POSITION OVERVIEW

Under direction, supports faculty, staff and students with identifying and facilitating equal and adequate access for optimal academic achievement to students with temporary or permanent disabilities in adherence to the Americans with Disabilities Act (ADA) guidelines; coordinates eligibility process and implements identified accommodation needs; acts as a liaison for students, service providers and faculty; provides lead-level work guidance to lower-level classified staff and students; and performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS

A Support Services Coordinator is distinguished from the Director of Student Services, Student Accessibility Services (SAS) in that an incumbent in the latter class has management responsibility for the operation of the department's programs and services and for the associated faculty and classified staff.

Essential Functions

• Coordinates and implements services for students with a documented disability; receives and reviews documentation of necessary accommodations and performs initial interview with students used to verify a student's eligibility for reasonable accommodations; identifies possible accommodation methods and/or equipment; coordinates service delivery and documentation of SAS services provided.
• Provides work guidance and coordination of the delivery of services to lower-level SAS department staff and students; recommends improvements and implements work plans and objectives; participates in prioritizing workload and ensures timeliness of delivery of services; monitors work for conformance with state, federal, District and department policies, directives, legal/regulatory requirements and standards.
• Provides information, instruction and training to other classified personnel, students and volunteers on unit work processes and technical, legal and regulatory requirements; coordinates faculty and staff professional development and training on instructional and classroom accommodations for students with a verified disability; develops and presents to students and faculty on program services and available resources.
• Assists the District in maintaining compliance with ADA guidelines and serves as liaison between faculty and the SAS department; provides professional consultation to staff, faculty and leaders on related accommodations; initiates communication with faculty and staff and provides guidance in determining reasonable accommodations.
• Coordinates scheduling of classroom accessibility services for registered students utilizing SAS program services requiring in-person accommodations; recruits, schedules and/or assists with contracting for individuals and services providing note-taking, ASL interpreting and captioning; communicates logistics to students and instructors on arrangements.
• Organizes accommodated test-taking activities to ensure integrity of examinations for program students; coordinates testing schedule, manages appointment process for examinees, receives and secures tests, administers tests, securely returns completed tests to instructors; reports any academic dishonesty to appropriate persons and governing bodies; documents services provided.
• Maintains breadth of knowledge of tools, modes and resources available to students utilizing services; researches, studies and practices utility and operations of new accessibility tools and applications; maintains communication and industry contacts in order to identify all resources when seeking tools and methods to accommodate students; connects students with campus-wide resources as appropriate.
• Collaborates with departmental staff to disburse and assign equipment for classroom use including space measurement and defining details of furniture needs, requesting approval and coordinating purchase of furniture and equipment, receiving and assembling furniture, and allocating furniture for use; manages furniture inventory; recovers furniture upon class session completion; stores furniture in appropriate designated location for future use; records inventory following established protocols.
• Fosters an environment that embraces equity-minded practices, integrity, trust and respect. Supports, implements and promotes compliance with the District's Diversity and Equal Employment Opportunity Plan in all aspects of employment and education.

OTHER DUTIES

• Attends meetings and represents the College and/or department on a variety of internal and external committees.
• Provides direct test-proctoring services to non-SAS students.
• Assists with campus tours for new students.
• Supervises and directs student workers.
• Refers people to other offices, services, campus locations and resources as appropriate.
• Performs related duties as assigned.

Requirements & Desirables

REQUIREMENTS

Education and Experience:

• Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be graduation from a two-year program with an associate degree and two years of increasingly responsible student accessibility support experience; or an equivalent combination of training and experience.
• Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, sexual orientation, and ethnic backgrounds of community college students.

Desired Qualifications:

• A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• College-level coursework in learning styles and adaptive technologies.
• Specific positions may require or desire bilingual skills in a designated second language.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• ADA guidelines, rules and regulations associated with accommodating students with temporary and permanent impairments at a higher education institution.
• Principles, practices and techniques of customer service in a college setting.
• General principles of learning and learning styles and limitations associated with various types of disabilities.
• Accessibility technology, tools and services applicable to educational settings.
• Computer software applications pertinent to department and job duties.
• Mathematical skills including calculation of fractions, percent and ratios.
• Student needs and trends in SAS services to meet those needs.
• Federal, state and local laws, codes and applicable regulations.
• Principles and practices of recordkeeping.
• Safety policies and safe work practices applicable to the work being performed.
• Basic practices and techniques of effective supervision.

Skills and Abilities to:

• Understand and be sensitive to and respectful of the diverse academic, socio-economic, ethnic, cultural, disability, religious background and sexual orientation of community college students, faculty and staff.
• Evaluate learning support needs and level of technology skills to identify accommodations needed to meet individual student needs.
• Facilitate group discussions and present technical and complex information to individuals or small groups.
• Analyze situations accurately, exercise sound judgment and adopt effective courses of action.
• Provide training to faculty, staff and students on departmental operations and the usage/implementation of SAS services, equipment and technology.
• Prepare clear, concise and comprehensive spreadsheets, correspondence, reports and other written materials.
• Understand, interpret, explain and apply applicable rules, regulations, policies and procedures, laws, codes and ordinances.
• Ability to read, interpret and explain complex technical information.
• Study, analyze and resolve practical problems.
• Communicate effectively, both orally and in writing.
• Understand and follow written and oral instructions.
• Operate a computer and use standard business software and accessibility equipment and technology.
• Establish and maintain cooperative and effective working relationships with others.