Student Account Specialist

Student Account Specialist

Job ID: 296256
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

Job Summary

Processes financial transactions, maintains accurate records, and provides excellent customer service within the Bursar's Office. Responsible for processing payments for tuition and fees, assisting students, parents, and staff, and ensuring the efficient handling of all related financial activities.

Responsibilities

KEY RESPONSIBILITIES:

1. Processes payments for tuition, fees, and other university charges
2. Receives and records payments made by cash, check, credit card, and electronic transfer
3. Issues receipts for payments received
4. Balances cash drawer daily and prepare deposits
5. Assists students and parents with inquiries regarding their accounts
6. Provides information on payment options, deadlines, and account balances
7. Addresses and resolve complaints or refer complex issues to the appropriate staff
8. Maintains accurate and up-to-date financial records
9. Inputs and updates student account information in the university's financial system
10. Ensures compliance with university policies and procedures regarding financial transactions
11. Assist with the preparation of financial reports and statements
12. Helps with the processing of refunds and adjustments to student accounts
13. Supports the department and leadership with general administrative tasks as needed

Required Qualifications

Educational Requirements
High school diploma or equivalent

Required Experience
Previous experience in cashiering, customer service, and/or clerical roles

Preferred Qualifications

Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education in a related field
Some college coursework in accounting, finance, or related field

Knowledge, Skills, & Abilities

ABILITIES
Able to work with numbers and perform basic mathematical calculations
Follows procedures to prevent fraud and ensure the security of financial transactions
Adheres to all financial regulations and university policies
Maintains confidentiality of student and financial information
Able to handle multiple tasks or projects at one time meeting assigned deadlines, especially during peak periods

KNOWLEDGE
Knowledge of safe and accurate cash handling techniques

SKILLS
Excellent initiative, teamwork, problem solving, independent judgment, organization, time management, project management and presentation skills
Communication (verbal and written) and interpersonal skills to assist students, parents, and staff effectively
High level of accuracy in processing transactions and maintaining records
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Other Information

This is not a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position requires a purchasing card (P-Card).
This position will not travel

Background Check

• Credit Report
• Standard Enhanced