Unit: Office of Strategic Enrollment Management
Department: Student Accounting
Department Summary: Serving in an integral role to student success at VCU, the Student Account Specialist provides exceptional and timely customer service by phone, email, and in person to students, parents, third-party representatives, and others concerning the assessment, billing, and explanation of student accounts. The position processes tuition waivers and reviews and audits student account activity to ensure precise billing and collection of student account charges (tuition, fees, room, and board). This position provides individual and prompt service combined with accurate and timely billing ultimately contributing to the recruitment, success, and retention of students at VCU.
Core Responsibilities:
Department: Student Accounting
Department Summary: Serving in an integral role to student success at VCU, the Student Account Specialist provides exceptional and timely customer service by phone, email, and in person to students, parents, third-party representatives, and others concerning the assessment, billing, and explanation of student accounts. The position processes tuition waivers and reviews and audits student account activity to ensure precise billing and collection of student account charges (tuition, fees, room, and board). This position provides individual and prompt service combined with accurate and timely billing ultimately contributing to the recruitment, success, and retention of students at VCU.
Core Responsibilities:
- Student Account Support (50%): Provide effective counsel and
guidance on student accounts by responding professionally and
accurately to inquiries.