"Student and Academic Administration Officer"

Job Description:

• School of Electrical Engineering and Computer Science
• Full-time, permanent position
• Base salary will be in the range $83,776.43 - $93,121.40 + 17% Superannuation (HEW Level 5)
• Based at our St. Lucia Campus

About This Opportunity

Are you someone who thrives in a busy, people‑focused environment? Do you bring energy, enthusiasm, and strong organisational skills to everything you do? The School of Electrical Engineering and Computer Science is looking for a motivated Student and Academic Administration Officer to play a key role in supporting our students and staff.

In this dynamic position, you’ll be the friendly face and trusted guide who delivers high‑quality customer service offering helpful, accurate, and informative support to students, professional staff, and academic colleagues. Working collaboratively within a supportive team, you’ll assist with a wide variety of administrative tasks, help solve day‑to‑day challenges, and keep our administrative systems running smoothly.

If you’re passionate about supporting teaching and learning activities and enjoy being part of a team that makes a real difference, we’d love to hear from you.

Key responsibilities will include:

Student & Academic Administration

• Provide timely and accurate information to students, staff and other stakeholders within the University policies and procedures framework, guidelines and relevant legislation.
• Respond to incoming School enquiries and ensure all are resolved within set service targets.
• Provide accurate and timely advice to current and prospective students, including arranging academic advising appointments.
• Process student administrative requests such as late enrolments, extension requests, deferred examinations, and remark applications.
• Coordinate student cohort activities, including Student Consultative events and School thesis seminars.
• Support academic administration including:
  • Updating electronic course profiles
  • Preparing examination papers
  • Managing exam‑related activities
  • Uploading and amending grades

General Administration

• Provide secretarial support to School Committees and other student or staff meetings, including preparing agendas, minutes, reports, and submissions on behalf of the Chair.
• Maintain School records, procedures, and internal databases.
• Assist in reviewing and improving administrative processes to enhance workflow, efficiency, and overall service delivery.

Important Note: Leave Restrictions

To support peak operational periods, leave cannot be taken during:

• From the end of January until the 3rd week of Semester 1
• From 2 weeks prior to Semester 2 until the 3rd week of Semester 2
• The week following the final exam period in Semesters 1 and 2

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave
• 17% superannuation contributions + 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
• On campus childcare options
• Affordable parking (from just $6.40 a day)
• Salary packaging options

About You

We’re looking for someone who thrives in a customer‑focused environment—strong interpersonal skills, excellent written communication, and outstanding client service are at the heart of this role.

• A relevant undergraduate degree or an equivalent combination of relevant experience and/or education/training with a commitment to and enthusiasm for the provision of excellent client service.
• Sound knowledge and understanding of student and academic administration processes, or relevant experience that demonstrates the ability to quickly learn and apply these processes in line with University policies and procedures.
• Proven ability to work both independently and as part of a team, with strong organisational skills to manage competing deadlines.
• High‑level written, verbal, and interpersonal communication skills, enabling effective engagement with students, colleagues, and senior staff.
• Strong problem‑solving skills, with the initiative and judgement to identify issues and propose practical, innovative solutions.
• High computer literacy, with excellent attention to detail and accuracy.
• Experience in student or academic administration within a university or educational setting is highly regarded.

Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia, criminal history checks, and other role-specific requirements such as Blue Card checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Erin Frazer | Manager, Academic Programs and Student Support at e.frazer@uq.edu.au.

For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line. 

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close Wednesday 8 April at 11:00pm AEST. (R-62579). Please note that interviews have been tentatively scheduled for the week commencing Monday 13 April.

Posted: 26/03/2026