Student and Academic Administration Officer

Job Description:

• Medical School – University of Queensland
• Full-time, permanent position
• Base salary will be in the range $83,776 - $93,121 + 17% Superannuation (HEW Level 5)
• Based at our Herston Campus

About This Opportunity

We are seeking a motivated, energetic and highly organised Student and Academic Administration Officer to join the Medical School. In this role, you will deliver high-quality, student-centred services, providing clear, accurate and timely advice to students, academic and professional staff.

As a key member of a collaborative and purpose-driven team, you will manage a diverse range of administrative processes, resolve day-to-day enquiries, and contribute to the effective operation and continuous improvement of administrative systems. This is an excellent opportunity to build your career in a supportive environment that values professionalism, teamwork and a positive service culture.

Key responsibilities will include, but not limited to:

• Deliver accurate, timely advice and support to students, staff and stakeholders, ensuring compliance with University policies, procedures and relevant legislation.
• Manage enquiries and administrative processes across multiple systems (e.g. CRM and corporate platforms), including application processing, data management and issue resolution.
• Coordinate end-to-end course and program administration, including timetabling, assessment and examination support, candidate management, and results processing.
• Contribute to effective program operations by supporting communications, committee activities and continuous improvement initiatives to enhance workflow and service delivery.

This position is primarily based at Herston; however, periodic travel to St Lucia is required.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave
• 17% superannuation contributions + 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave.
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
• Salary packaging options

About You

• Relevant undergraduate qualification or equivalent combination of experience and training.
• Demonstrated understanding of student and academic administration processes, or the ability to quickly acquire this knowledge.
• Proven ability to prioritise tasks, manage competing demands and meet deadlines.
• High level of accuracy and attention to detail in administrative and written work.
• Strong initiative with the ability to work both autonomously and exercise sound judgment.
• Excellent written, verbal and interpersonal communication skills.
• Collaborative team player with the ability to work effectively across organisational units and deliver high-quality customer service.
• Experience in tertiary or large organisations and familiarity with student systems (e.g. Microsoft Office, SI-Net, CRM platforms) highly regarded.

Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia, criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Manager, MD Curriculum and Assessment, Janine Kerber, j.kerber@uq.edu.au

For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close 6 April 2026 at 11.00pm AEST (R-62716). Please note that interviews have been tentatively scheduled for 15th April.