About This Opportunity

We are seeking a motivated, energetic and highly organised Student and Academic Administration Officer to join the Medical School. In this role, you will deliver high-quality, student-centred services, providing clear, accurate and timely advice to students, academic and professional staff.

As a key member of a collaborative and purpose-driven team, you will manage a diverse range of administrative processes, resolve day-to-day enquiries, and contribute to the effective operation and continuous improvement of administrative systems. This is an excellent opportunity to build your career in a supportive environment that values professionalism, teamwork and a positive service culture.

Key responsibilities will include, but not limited to:

• Deliver accurate, timely advice and support to students, staff and stakeholders, ensuring compliance with University policies, procedures and relevant legislation.
• Manage enquiries and administrative processes across multiple systems (e.g. CRM and corporate platforms), including application processing, data management and issue resolution.
• Coordinate end-to-end course and program administration, including timetabling, assessment and examination support, candidate management, and results processing.
• Contribute to effective program operations by supporting communications, committee activities and continuous improvement initiatives to enhance workflow and service delivery.

This position is primarily based at Herston; however, periodic travel to St Lucia is required.

About You

• Relevant undergraduate qualification or equivalent combination of experience and training.
• Demonstrated understanding of student and academic administration processes, or the ability to quickly acquire this knowledge.
• Proven ability to prioritise tasks, manage competing demands and meet deadlines.
• High level of accuracy and attention to detail in administrative and written work.
• Strong initiative with the ability to work both autonomously and exercise sound judgment.
• Excellent written, verbal and interpersonal communication skills.
• Collaborative team player with the ability to work effectively across organisational units and deliver high-quality customer service.
• Experience in tertiary or large organisations and familiarity with student systems (e.g. Microsoft Office, SI-Net, CRM platforms) highly regarded.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section