Student and Academic Administration Officer

About This Opportunity

We are seeking a motivated, energetic, and highly organised Student and Academic Administration Officer to join the School of Communication and Arts. In this role, you will deliver high-quality customer service by providing friendly, helpful, accurate, and informative advice to students, academic staff, and professional colleagues. Reporting to the Senior Student Administration Support Officer, you will play a key role in supporting the smooth operation of the team through the delivery of a wide range of administrative processes.

This position involves managing a diverse portfolio of administrative tasks, including day-to-day problem resolution and the maintenance of administrative systems. You will be responsible for ensuring accuracy and efficiency across all processes while contributing to a collaborative and service-focused team environment. The ideal candidate will bring strong organisational skills, excellent communication abilities, and a proactive, solutions-focused approach, along with the capacity to manage competing priorities in a fast-paced setting. This is an excellent opportunity to contribute to meaningful student and academic outcomes while developing your career within a dynamic and supportive environment.

Key responsibilities will include, but are not limited to:

• Deliver accurate, timely advice and support to students, staff, and stakeholders in line with University policies and legislation.
• Process a wide range of student administration tasks including admissions, enrolments, progression, exams, and study abroad.
• Support academic administration activities such as timetabling, course profiles, Blackboard updates, and grade processing.
• Contribute to process improvement, data accuracy, and the maintenance of University systems, websites, and publications.
• Provide general administrative and customer service support, including event participation, meeting support, and responding to enquiries.

Position Details

• Full-time (100%), permanent position
• Base salary will be in the range $83,776 - $93,121 + 17% Superannuation (HEW Level 5)
• Based at our St Lucia Campus

About You

• An undergraduate degree in a relevant area or an equivalent combination of experience and/or education/training.
• A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge.
• High level of attention to detail and accuracy in written, oral and interpersonal communication with demonstrated ability to establish priorities and meet deadlines.
• Ability to exercise initiative and judgment and to work independently and collaboratively within the team and across other organisational units.
• A strong orientation to the provision of a high level of customer service.
• An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.
• Knowledge of University student computer systems and packages or the ability to rapidly gain knowledge of the systems e.g. Microsoft office, SI-net, Business Objects, Course & Program management systems, eLearning systems, online application systems, and the use of CRM systems would be desirable.

Want to Apply?

To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Applications close Thursday 30 April 2026 at 11.00pm AEST (R-63583).