"Student Development Specialist II"

The CARE Team Case Manager will assist with case management for the Dean of Students Office to assist students experiencing challenges impacting their health, well-being, and academic success. The Case Manager will work collaboratively to help students navigate campus and community resources and provide referrals and wraparound services as needed.

Job Duties:

• Provide non-clinical case management according to industry standards and best practices, and assist students of concern in utilizing campus/community resources and wraparound services.
• Work closely with the Dean of Students team to assist in determining appropriate action to take on referred cases.
• Complete documentation and maintain records of student cases in the online case management system.
• Assist with assessing outcomes and developing strategies for improving services, programs, and communication.
• Assist with outreach and educational efforts with appropriate university and off-campus constituents, including marketing, presentations, and tabling.
• Assist with the creation and analyzation of monthly, semesterly, and annual reports that represent the scope and impact of the CARE Center.
• Contribute to the Dean of Students Office, Division of Student Success, and perform additional duties as assigned.

Required Qualifications:

• Master’s Degree in higher education, student affairs, social work, counseling, psychology, or related field.
• Minimum two (2) years of professional work experience in higher education-student affairs/student success, social work, or related field.
• General experience with case management involving behavior, care, or crisis intervention.
• Ability to communicate effectively verbally and in writing, including the ability to create/prepare accurate, clear, concise, grammatically correct documents/reports for publication.

Preferred Qualifications:

• Experience with non-clinical case management in a higher education setting involving student conduct, student behavior, or crisis intervention.
• Demonstrated knowledge of student case management standards and processes in student care team coordination.
• Demonstrated experience working in a fast-paced setting that handles urgent situations concerning student well-being.
• Experience analyzing data and reporting trends in writing and through data visualization. Proficiency with Maxient (case management database software), EAB’s Navigate360, or similar software systems.
• Proficiency with Maxient (case management database software), EAB’s Navigate360, or similar software systems.