"Student Support Coordinator"

• $103,811 to $113,557
• Ongoing, full-time
• Kelvin Grove (hybrid option available)
• Reference number: 26135
• Term: Ongoing, full-time basis
• Remuneration: $122,852 to $134,385 pa (HEW7) (inclusive of $103,811 to $113,557 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove (hybrid option available)
• Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Student Support Coordinator to join Office of the Deputy Dean, Faculty of Creative Industries, Education and Social Justice.

The Student Support Coordinator is organisationally positioned in the Faculty Specialist Student Support team and is responsible for the management of undergraduate, postgraduate and international administration and services provided to students and academic staff on student and course related matters. The position provides strategic support in line with the Faculty’s goals, through compliance with the integration of various University policies, systems and procedures. The Student Support Coordinator supervises a team of student support staff to deliver high quality, effective and efficient administration support and specialist service to achieve and maintain excellence in client service.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

In our rapidly changing world, driving economic, social and cultural development increasingly requires collaboration. The Faculty of Creative Industries, Education and Social Justice acknowledges this context— and specifically that how society learns, creates, communicates and collaborates is at the forefront of all innovative and impactful contributions. The Faculty’s purpose is to create inclusive, ethical and sustainable change for a just world. We do this through collaborations within thriving interdisciplinary and diverse communities that connect our teaching, learning and research to deliver real world change. The Faculty prepares our students for innovative roles as knowledge leaders at the nexus of design, education, communication, creative practice and social change. We pursue research with impact, and our researchers collaborate on projects in specialised research groups and facilities across disciplines and institutions.

What you need to succeed

1. Education, training and/or experience equivalent to completion of a degree with at least four years’ subsequent relevant experience.
2. Demonstrated ability to manage a high performing team of client service staff and ability to plan and manage resources for peak periods.
3. Demonstrated ability to display initiative, contribute new ideas, critically evaluate current systems and processes and contribute to ongoing improvements in the provision of student and academic services at a strategic level.
4. High level written communication skills with the ability to prepare documentation and messaging to a diverse range of clients.
5. High level interpersonal skills with demonstrated ability to liaise with a wide range of people at all levels of a large organisation.
6. Ability to work across organisational boundaries to ensure provision of high quality client service.
7. Knowledge of data management systems; and demonstrated analytical and digital skills including the ability to use a range of software (e.g. Microsoft Office Suite, SAMS).

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Student Support Coordinator

Job opens: 12-Mar-2026

Applications Close: 29-Mar-2026 at 11.30pm

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