"Student Experience and ResLife Advisor"

Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits. For more information please visit: https://www.brunel.ac.uk/about/our-history/home

Reporting to the Service Delivery and Compliance Management team, you will be the first point of contact for students, staff and visitors, supporting day-to-day operations in halls and ensuring an exceptional, student-focused experience. This includes responding to enquiries, resolving service issues, assisting with welfare concerns, and contributing to a supportive living environment through events and engagement initiatives.

You’ll work closely with ResLife Ambassadors, Estates teams and other University departments to help deliver a safe, welcoming and inclusive residential community. From handling service requests and maintenance queries to helping run welcome events and community activities, your role will be varied, people-focused, and critical to the success of our students’ residential journey.

We are looking for enthusiastic and empathetic individuals with:

• Experience in a customer service or administrative role
• Strong interpersonal and organisational skills
• A proactive and flexible attitude, able to work effectively under pressure
• Good working knowledge of MS Office and administrative systems
• A genuine commitment to enhancing student wellbeing and community

You will work a shift pattern covering early mornings, evenings, to support our 24/7 residential operations.

We offer a generous annual leave package plus discretionary University closure days, excellent training, and development opportunities as well as a great occupational pension scheme and a range of health-related support.

Closing date for applications: 10 September 2025

For further details about the post including the Job Description and Person Specification and to apply please click the Apply button. If you have any technical issues, please contact us at: hrsystems@brunel.ac.uk

All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment

Brunel University London has a strong commitment to equality, diversity and inclusion. Our aim is to promote and achieve a fully inclusive workforce to reflect our community.