"Systems Analyst II - ENT - Telecom -Voice"

Compensation: Pay Range: $81,525.00 - $132,475/year. Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

Job Highlights: A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine's IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.

Work with the Best at UAB Medicine: UAB Medicine is Alabama's largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham, Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.

• U.S. News & World Report's Best Hospitals, #1 in Alabama
• America's No. 1 Best Large Employer, Forbes, 2021
• Level I Trauma Center
• NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center

Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture. Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match.

Duties

Under general supervision from Manager, the Systems Analyst II is responsible for successfully executing a diverse range of telecommunications projects related to Nortel and Avaya Cloud, Avaya Red, Avaya Blue, Avaya IP Office, Amtelco Operator Console, PerfectServe Operator Console, and Genesys Cloud system deployments and on-going maintenance. Independent judgment and decision-making skills are required.

Primary Responsibilities

• Consult with users to determine most effective configurations to meet both their real and perceived Telephony requirements.
• Conduct on site surveys for additional services needed, and changes of telephone equipment. Prepare service orders based on surveys conducted and user requirements. Maintain files on service orders pending and completed.
• Assist manager in coordination of daily service order activity and long-range planning.
• Successfully maintain all software and hardware components related to the management and function of VoIP stations (firmware updates, software updates and hardware changes, etc.). Train and mentor fellow Telecom technicians on the process and procedures to keep the VoIP software environment current and up to date. Responsible for documenting these processes and procedures.
• Assist customers with routine questions. With assistance, provide cost estimates for various types of equipment and monthly charges that may apply.
• This position is responsible for assisting with the design and programming of telephone functions and features on the Avaya Cloud, Avaya Red, Avaya Blue, Avaya IP Office. This position is responsible for assisting with the design and programming of Voice Mail and Automated Attendants on Avaya Cloud, Avaya Red, Avaya Blue, Avaya IP Office, Amtelco Operator Console, PerfectServe Operator Console, and Genesys Cloud.
• Assist with the design and programming Contact Centers on Avaya Cloud, Avaya Red, Avaya Blue, and Avaya IP Office, Amtelco Operator Console, PerfectServe Operator Console, and Genesys Cloud. Monitor and correct system alarms and errors.
• Configure and install fax lines. Install, maintain, and repair Paging interface systems. Coordinate leased line, Toll Free Service, etc. through outside vendors. Assist in seeking out new technology to satisfy developing communications needs of users.
• Install new telephones and fax lines by making cross-connects on MDF and IDF. This requires a thorough knowledge of the wiring color code. Must be knowledgeable of the various wiring standards. Performs troubleshooting on various telephone systems as needed. Perform moves and changes on telephony equipment as needed. Must be proficient with Microsoft Word, Excel, Power Point and Visio.
• Assist with the installation, programming, and maintenance of AudioCode analog gateways. This includes installing hardware, associated patch panels, and running patch cables as needed. Must also assist in performing upgrades and troubleshoot problems as they arise.
• Must be able to work overtime as needed, travel locally as needed, work on-call as needed and perform other related duties as required.

Qualifications

Associate's degree in Information Systems or a related field and six (6) years of related experience required. Work experience may substitute for education requirement.

Preferred Skills

• Directly related experience supporting an advanced telecommunication system/network.
• Previous experience working with and maintaining Avaya Cloud, Avaya Red, Avaya Blue, Avaya IP Office, Amtelco Operator Console, Genesys Cloud, PerfectServe Operator Console.
• Ability to punch down cross connects on both 66 and 110 blocks.
• Ability to tone cables using a toner/probe.
• Must be a highly detailed oriented individual with proven project management skills.
• Windows certification.
• Linux certification.
• Ability to sit at a computer for extended periods of time.
• Ability to lift and install equipment into network equipment racks.
• Available for afterhours on call support.