"Business Analyst 2"

Position Summary

This is a second-level professional Business/System Analyst responsible for business or systems process analysis, design, testing, and implementation. The incumbent at this level is a learned professional responsible for problems of moderate difficulty that can be resolved through analyzing possible solutions utilizing standard procedures. This role works under limited supervision with some technical guidance required for unusual and complex problems/projects.

This position is part of the Academic Support Resources (ASR) department, which supports vital processes and systems at the University of Minnesota. ASR supports hybrid and flexible working arrangements. Work arrangements are determined in coordination with supervisors depending on the nature of the unit and position. The arrangement for this position will be determined upon hire between employee and supervisor.

Essential Functions

Production Support (maintenance) 25%

• Work with clients to map current and future business processes and align technology solutions with short- and long-term business strategies.
• Document business requirements and create detailed function/technical system specifications.
• Work with clients and technical groups to resolve system issues.
• Design data reporting and business intelligence systems to meet client business needs.
• Maintain in-depth knowledge of all business processes in one or multiple business areas.
• Function as application expert (second tier support) for help-line staff.

Upgrade Support (Software bundles, releases, upgrades) 25%

• Analyze releases for testing applicability.
• Create test conditions and test scripts.
• Perform testing.
• Report defects.

Project Support and Implementation (New systems, Modifications, Business Process Improvement) 10%

• Lead small scale or sub-functional teams for system design, modification, upgrade, and implementation projects.
• Work on projects to gather, analyze, and document business requirements and assist with the translation into technical requirements. Significant emphasis on the test cycle, including the creation and execution of test plans, as well as testing and documenting results.
• Identify, define, and document business process and application requirements
• Understand and perform elements of standard project management methodology.

Business Support 10%

• Work with business units to understand systems, assess current capabilities and identify high-level requirements.
• Provide management updates.
• Provide updates and perform presentations at user informational sessions and user group conferences.
• Work with business unit staff to support their end user training by providing updates related to new and changed applications.

Operations Support 25%

• Participate in annual system planning and setup.
• Gain and maintain an overall understanding of the elements comprising the annual cycle (academic year, aid year, fiscal year).
• Run jobs and reports as needed.

Individual Development Planning (IDP) 5%

• Gain and maintain knowledge to support professional growth, enterprise systems, and the organization.

Required Qualifications

• BA/BS degree plus two years of full-time relevant work experience, or a master’s degree.
• Background in customer service/stakeholder communication.

Preferred Qualifications

• Knowledge of financial aid business processes and compliance.
• Knowledge of PeopleSoft or similar student information systems.
• Experience with SQL and enterprise reporting tools.
• Strong communication skills, with an ability to convey technical concepts to diverse audiences.
• Experience working at a university or college.