"Student Fees & Liaison Manager"

Student Fees & Liaison Manager

Location: University Offices, Wellington Square, Oxford OX1 2JD

Salary: £39,424 - £47,779 per annum

Contract: Full Time, Fixed Term Contract (2 years).

This post may also be considered as a secondment opportunity.

About the Role

The Student Fees & Liaison Manager is responsible for overseeing key areas of student fees work and coordinating elements of internal and external communications, supporting a dynamic and crucial area of the University’s administration. The post-holder will report to the Student Fees Manager. The post-holder’s responsibilities include overseeing specific areas of student fees case work, leading on communication with the section’s various stakeholders; and contributing to the research and formulation of student fees and funding policy.

The post-holder will display a clear commitment to improving the student and applicant experience and be comfortable working across a broad and fast-moving portfolio. They will demonstrate excellent organisational and analytical skills, allied to personal resilience. A strong communicator, the post-holder will understand the needs of multiple audiences and demonstrate the ability to operate effectively independently and within a team, as well as the ability to supervise the work of others…

About You

• Highly developed communication skills with the ability to interpret and present complex information to a wide range of audiences.
• The ability to analyse and interpret large volumes of complex information, extract relevant facts and make consistent and well-reasoned decisions.
• The ability to build and maintain productive working relationships within the team and across the collegiate University including the ability to negotiate with and advise a wide range of stakeholders, including senior colleagues.
• A genuine desire to continuously improve processes.
• You should enjoy a wide ranging and varied portfolio of work and have the ability prioritise competing tasks and respond proactively to evolving situations.
• The ability to work independently, making decisions on complex matters whilst also escalating issues appropriately.
• The ability to respond to complex situations with empathy and tact.

About Us

Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.

Student Fees and Funding is part of the Academic Administration Division (AAD), one of the largest units within the University Administration and Services and headed by the Academic Registrar.

The work of the team spans the following areas:

• Management of publication and maintenance and reconciliation of fee data, amounting to £500m per year
• Management of several student loan schemes including over £60m of Student Loans Company (SLC) loans and $17m of US federal loans;
• Co-ordination of the collection of the University Continuation Charge and the administration of formal non-payment of fees procedures;
• Provision of information relating to all aspects of fees and funding, supporting prospective and current students and the collegiate University
• Key contributions to policy and development in relation to University fees and student support for both postgraduates and undergraduates
• Administration of a range of financial support (including undergraduate bursaries, hardship funding, international opportunities including the Erasmus+ programme, the Turing scheme, and other on-course awards);
• Management of a graduate scholarship portfolio of 193 existing scholarship schemes worth £29m pa and a small but growing number of undergraduate scholarship schemes;
• Working within the wider University to develop and implement new funding opportunities for Oxford’s applicants from both the UK and around the world, to ensure we can attract the most able candidates;
• Working on student support fundraising, in close conjunction with the Development Office

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on 16 February 2026. Interviews will take place on 5 March 2026, and will be held face-to-face.

uas.talentacquisition@admin.ox.ac.uk