"Student Financial Analyst"

JOB PURPOSE

The Student Financial Analyst plays a key role in supporting the financial operations, compliance, and service excellence within the Office of Student Financial Services. This position supports external third party billing and collections, payment processing, and student collection activities. The role analyzes and reconciles financial data, resolves discrepancies, ensures accurate account management, and contributes to reporting, forecasting, and process improvements while ensuring compliance with university policies and external regulations.

CORE DUTIES

• Perform structured analysis and data reporting to support external third party billing, collections, payment processing, and student collection activities. Identify, clarify, and investigate discrepancies or exceptions across third party billing, receivables, and payment data. Contribute to forecasting and analyses to be used for key activities or decision making.
• The position is responsible for resolving discrepancies between invoices and third-party authorizations and proactively preventing future billing issues. It also includes analyzing third-party payments and ensuring they are accurately applied to the correct students on the corporate accounts.
• Maintain, reconcile, review, and validate financial data sets related to third party invoices, payments, student receivables, and collection activity. Utilize financial reports, databases, and key financial information to support accurate posting, third party billing, payment processing, account resolution, and compliance.
• Run and analyze financial reports from multiple systems and assist in preparing management information reports for monitoring trends and operational. Use third-party invoicing reports to identify trends or potential issues. Maintain the third-party sponsor database to ensure accurate, consistent, and compliant billing data.
• Perform preliminary analysis of third-party billing accounts, identify exceptions, and recommend solutions, including potential policy updates or the development of new processes. Beyond addressing immediate problems, the role is responsible for conducting critical analysis to develop long-term process improvements for third-party billing. The position must understand the complexities of the third-party billing process, identify sponsors that are unable to comply with institutional policies, and provide recommendations for next steps or new processes.
• Communicate with sponsored students and external sponsors via email, video, or telephone using effective, clear, and professional communication. Assist with collection activities for student accounts, third-party billing accounts, and student loans; activities may include collection campaigns involving phone calls, mailed letters, mass emails, and other outreach methods.
• Ensure third party billing complies with internal practices and requirements. Ensure student collection activities are compliant with internal practices and external regulations.
• Monitor, and resolve support tickets and service requests in accordance with service-level expectations. Troubleshoot and analyze routine and complex errors. Serve as a resource for team members on detailed or escalated issues.
• Provide operational support across Student Financial Services functions as needed to meet departmental goals and deadlines. Participate in special projects, training, documentation, and cross-functional initiatives. May supervise the day-to-day activities and provide on the job coaching and training to other staff, as needed.
• The position will provide backup support for student and loan collections, including responding to inquiries from students and external collection agencies. It will assist with collection activities for student accounts, third-party billing accounts, and student loans, which may include phone campaigns, mailed notices, mass emails, and other outreach methods. The role may also serve as backup for payment processing and other financial tasks. Cross-training is expected to ensure the position can assist with general student inquiries as needed.
• Ensure FERPA and all institutional, state, and federal regulations and policies are upheld in all billing, collection, communication, and data management activities.
• * Other duties may also be assigned

MINIMUM REQUIREMENTS

Education & Experience

Bachelor's degree and two years of relevant experience or combination of education and relevant experience.

PREFERRED QUALIFICATIONS

• Experience with student information systems, financial systems, and support ticket platforms preferred.
• Strong analytical skills with a high level of attention to detail. Ability to manage multiple priorities in a deadline-driven environment.
• Commitment to accuracy, service excellence, and continuous improvement.
• Excellent written and verbal communication skills with the ability to interact professionally with students, colleagues, and sponsors.
• Knowledge of FERPA, GAAP, Title IV regulations, and applicable state and federal collection laws.

Knowledge, Skills and Abilities

• Advanced proficiency in business applications, such as Microsoft Office suite, especially Excel.
• User knowledge and demonstrated experience of financial systems; internet and computer literacy.
• Understanding and ability to apply basic accounting skills and concepts.
• Demonstrated communication skills, including ability to prepare materials for and clearly and effectively communicate information to internal audiences and client groups.
• Basic project management skills and ability to contribute as part of a project team.

Certifications and Licenses

None

PHYSICAL REQUIREMENTS

• Constantly sitting.
• Frequently perform desk-based computer tasks, use telephone, writing by hand, sort/file paperwork.
• Occasionally stand/walk, lift/carry objects weighing 11-20 pounds.
• Rarely reach/work above shoulder.

* Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

WORKING CONDITIONS

• Routine extended working hours during peak cycles; travel to school/unit sites across university.
• Hybrid work - required to work onsite two days a week and telecommute within area of intended employment at employer's discretion.

WORK STANDARDS

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $95,090 - $97,000 annum.

Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

We invite you to apply by clicking on the "Apply for Job" button. To be considered, please submit your resume and a one-page cover letter along with your online application.

Additional Information

• Schedule: Full-time
• Job Code: 4451
• Employee Status: Regular
• Grade: G
• Requisition ID: 108161
• Work Arrangement : Hybrid Eligible