"Student Hub Advisor"

About the Job

The post holder will work in the Student Hub within the Student Services directorate, with the primary purpose of delivering outstanding front-facing services, administrative and CRM support, and contact centre support for all student and staff queries across our three campuses. The post is in a shared office environment/front desk setting, and the role holder will be expected to work in a proactive, flexible, collegiate, and cooperative manner. You will also be expected to provide cover for other team members and carry out any other duties as are within the scope, spirit, and purpose of the job.

The main areas of work include:

• Working as part of a multi-disciplinary team to ensure the delivery of a high performance, resilient service which conforms to both institutional and statutory standards.
• Staffing the Student Hub service (through whichever channel) and dealing with the full range of student queries; diagnosing and resolving those that can be dealt with immediately at first line and effectively diagnosing, explaining, and referring students to specialist services where required.
• Directing and delivering students to relevant drop-in services or schedule appointments.
• Representing the Student Hub at various committees including Course Committees.
• Liaise with temporary staff in welcoming students, helping them to navigate the service and supporting use of self-service systems where appropriate.

About You

You will be required to have a keen sense of professionalism and personal integrity, excellent interpersonal skills, and the ability to network and deal with staff and students in a sensitive, professional manner.

You will be able to form strong working relationships with key stakeholders across the University to ensure processes and systems are continuously aligned with business and statutory requirements.

You will have a good knowledge and experience of the student lifecycle, the types of student support needs encountered in the HE environment and the structures, rules, regulations, and processes in place that govern provision.

You must have good organisational and time management skills and the ability to work independently, as well as proven ability to manage a varied workload and meet deadlines.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture.

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You can explore our full benefits package here

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!

Please note that this advert may close earlier than the deadline if we receive many applications. We encourage you to submit your application as soon as possible.

NB: As this is a recent re-advertisement, previous applicants need not apply.

Further Details

Job Description & Person Specification

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive