Student Office Assistant

Job Title

Student Office Assistant

Essential Job Functions

• Assist with the installation, configuration, and maintenance of computers, software, and peripheral devices.
• Troubleshoot and resolve hardware and software issues for students, faculty, and staff.
• Provide support for network connectivity issues, including Wi-Fi and VPN troubleshooting.
• Assist in setting up and managing accounts for university systems (email, learning management systems, etc.).
• Help with the maintenance and updates of IT documentation, including user guides and troubleshooting logs.
• Assist in inventory management of hardware and software.
• Support the IT department in various tasks related to security, software updates, and system backups.
• Provide customer service by answering IT-related inquiries and offering helpful solutions.

Qualifications

High school diploma or GED
Must be a currently enrolled student at Alcorn State University

Knowledge Skills and Abilities

• Basic knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
• Familiarity with troubleshooting common software and hardware issues.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Attention to detail and ability to follow instructions carefully.