Student Services Center Specialist

Student Services Center Specialist

Company: North Carolina State University

Job Location:

Category: Student Affairs and Services

Type: Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 322503 - Student Services Center

Location: Raleigh, NC

Essential Job Duties:
The student services specialist is expected to have a strong working knowledge of all three units (registration and records, cashier's/student accounts, scholarships and financial aid) represented by the Center. Each specialist must exhibit excellent customer service skills and possess the knowledge and experience required to provide accurate information and services quickly and in a customer-friendly manner.
The student services specialist must be well-trained, able to operate independently, and demonstrate the ability to make sound decisions that positively impact the success of the Center, other staff, and the units represented by the Center. Staff in the Center must be willing to adjust work schedules as student demand requires.

Other Work/Responsibilities:
This position is responsible for helping to present information regarding billing and financial aid during New Student Orientation each year.

Minimum Experience/Education:
Bachelor's degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Required Qualifications:

• Ability to problem-solve and manage time effectively
• Strong interpersonal and customer service skills
• Superior oral and written communication skills
• Proficiency in Microsoft Office

Preferred Qualifications:

• Experience working in a customer service area or call center, preferably in a registration and records, cashier's/student accounts, or scholarships and financial aid office in a college or university setting.
• Knowledge of financial aid, registration and records, and/or student billing operations
• Familiarity with FERPA
• Proficiency in Microsoft Office
• Superior oral and written communication skills

Required license or certification: N/A

Position Number: 00106521

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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