Student Services Director - Disability Resources & Testing Services

development and delivery of comprehensive services and ensuring equitable access, student success, independence, and full participation in all institutional programs, services, and activities for students with disabilities in accordance with federal and state law, including the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. This includes ensuring effective communication access and appropriate auxiliary aids and services for Deaf and Hard of Hearing students, including coordination of sign-language interpreting, captioning, and other communication-access services as appropriate.

Essential Functions

50% Strategic Leadership, Personnel Management & Organizational Effectiveness

• Provide strategic leadership and direction for Disability Services and Testing Services. Establish departmental goals, priorities, service expectations, accountability measures, and operational procedures aligned with institutional priorities and student-success goals.
• Serve as a primary institutional subject matter expert on student disability access, accessibility compliance, and inclusive design. Advise college leadership on ADA, Section 504, and related legal and regulatory requirements, emerging issues, institutional risk, and best practices in delivery of student accessibility.
• Provide strategic oversight of systems and processes for coordinating interpreters and other communication-access services, including service scheduling, communication with students and faculty, coordination with service providers, and continuity and quality of service.
• Establish key performance indicators and evaluate departmental effectiveness, including accommodation timeliness, student utilization, testing demand, student experience, service responsiveness, and other appropriate measures.
• Use quantitative and qualitative information to identify service gaps, workload concerns, barriers, and opportunities for improvement.
• Recruit, supervise, develop, evaluate, and coach employees; establish clear performance expectations; promote teamwork and accountability; manage workplace concerns appropriately; and develop staff capacity.
• Evaluate organizational structure, staffing, workflows, workloads, and service delivery models and implement improvements when needed.
• Create an organizational culture characterized by professionalism, collaboration, responsiveness, accountability, continuous learning, and student-centered service.
• Evaluate and leverage technology to improve case management, accommodation communication, scheduling, records management, and student access.
• Prepare reports and evidence supporting institutional planning, accreditation, compliance, and continuous improvement.
• Lead organizational and operational change when needed to improve services.
• Develop and manage assigned budgets and ensure responsible stewardship of institutional resources.
• Evaluate resource needs and ensure effective allocation and utilization of appropriate staffing, technology, equipment, professional development, and operational investments.
• Participate in institutional committees, planning initiatives, emergency or continuity planning, and other responsibilities appropriate to the Director's position.
• Demonstrate the leadership capacity to serve, when designated, on behalf of the Dean of Student Support Services during the Dean’s absence, providing continuity of leadership, operational oversight, decision-making, and coordination across assigned Student Support Services areas.

25% Disability Services Administration, Compliance & Complex Case Oversight

• Provide leadership for disability eligibility, documentation review, interactive processes, reasonable accommodations, auxiliary aids and services, including communication-access services for Deaf and Hard of Hearing students, and related student support.
• Oversee the timely coordination and implementation of interpreters, captioning, and other appropriate communication-access services, working with students, faculty, staff, service providers, and external partners as needed.
• Ensure appropriate implementation of ADA, ADA Amendments Act, Section 504, applicable regulations, institutional policies, and established relevant institutional policies, procedures, and professional practices.
• Manage escalated student situations, including student grievances and complex accommodation cases requiring advanced judgment and institutional coordination.
• Oversee the operational management of testing services, including scheduling, proctoring, and coordination of appropriate testing environments.
• Ensure timely provision of accessible instructional materials, communication-access services, and accommodations while balancing student access, institutional obligations, and operational effectiveness.
• Provide consultation and decision-making for complex accommodation matters, disputes, unusual circumstances, and situations requiring significant professional judgment.
• Ensure accurate, confidential, timely, and defensible case documentation and records management and departmental internal controls.
• Identify and address systemic barriers affecting students with disabilities.
• Promote practices that support student independence, self-advocacy, persistence, and completion.
• Monitor service delivery and address systemic compliance or accessibility concerns.

10% Testing Services Strategic Direction & Operational Oversight

• Provide strategic and administrative oversight for Testing Services and ensure effective coordination between testing operations and disability-related testing accommodations.
• Establish expectations and maintain appropriate standards for integrity, confidentiality, accessibility, and student-centered testing operations.
• Ensure and monitor staffing, scheduling, technology utilization, testing procedures, service demand, security protocols, faculty communication, and operational effectiveness.
• Ensures appropriate distinction between general Testing Services functions and disability accommodation responsibilities while creating efficient coordination between the two areas.
• Partner with academic departments and faculty regarding testing needs.
• Evaluate emerging testing practices and technologies and recommends improvements.

10% Institutional Collaboration, Faculty Partnership & Accessibility Leadership

• Develop productive partnerships with faculty, department chairs, academic deans, Student Affairs leadership, IT, Facilities, Human Resources, district personnel, and other stakeholders.
• Provide consultation and education regarding accommodations, accessibility, disability-related responsibilities, effective communication access for Deaf and Hard of Hearing students, and effective practices.
• Collaborate with faculty, academic departments, and other college stakeholders to anticipate and address communication-access needs, including interpreter scheduling and coordination, classroom and instructional considerations, captioning, and other services supporting equitable participation by Deaf and Hard of Hearing students.
• Work collaboratively to resolve complex faculty/student accommodation concerns while protecting students' rights and maintaining academic standards and essential course requirements.
• Advocate for accessibility in technology, facilities, communications, programs, and institutional practices.
• Collaborate with K–12 schools and universities, as well as develop relationships with community agencies and external partners to strengthen transition and referral pathways where appropriate to support students with disabilities, including relationships with organizations and providers that support Deaf and Hard of Hearing students and communication access.

5% Other Duties as Assigned

• Perform other duties and responsibilities as assigned that are appropriate to the scope, level, and responsibilities of the Director position.
• Participate in college and district committees, workgroups, special projects, and institutional initiatives as assigned.
• Represent Disability Services, Testing Services, Student Affairs, or the college at meetings, programs, and events as appropriate.
• Provide leadership or operational support during periods of transition, emerging institutional needs, or other circumstances requiring director-level involvement.
• Support broader Student Affairs and college priorities that advance student access, persistence, retention, completion, and institutional effectiveness.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.