"Student Services Specialist"

Job Details

Department: Neurology-411801

Career Area: Student Services

Is this an internal only recruitment?: No

Posting Open Date: 09/08/2025

Application Deadline: 09/22/2025

Position Type: Permanent Staff (SHRA)

Position Title: Student Services Specialist - Journey

Salary Grade Equivalent: NC07 / GN07

Working Title: Student Services Specialist

Position Number: 20061606

Vacancy ID: P020519

Full-time/Part-time Permanent/Time-Limited: Full-Time Permanent

Hours per week: 40

Work Schedule: Monday – Friday; 8:00am – 5:00pm

Work Location: CHAPEL HILL, NC

Position Location: North Carolina, US

Hiring Range: $40,165 - $55,000

Be a Tar Heel!: A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities.

Primary Purpose of Organizational Unit:

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Position Summary:

Based on the unit’s business needs, this position will be on-site. The Student Services Specialist will provide support to various levels of learners and trainees. This includes coordinating medical student rotations, coordinating fellowship programs, coordinating trainee purchases and travel through Concur for the Neurology Department. This individual will work with multiple faculty members including Program Directors, the clerkship director, the ambulatory training officer.

The Student Services Coordinator is responsible for the day-to-day administration of the multiple fellowship training programs in Neurology accredited by the Accreditation Council for Graduate Medical Education (ACGME), and programs not yet accredited. The Student Services Specialist/ Program Coordinator assists the Program Directors in developing and maintaining the educational quality of the training programs and ensuring compliance with ACGME accreditation standards and other regulatory requirements. The PC functions as a liaison between the Program Directors, other Program Coordinators, and the trainees, GME Office, participating sites, and other programs/departments, and must be knowledgeable about operational activities at the various training sites in which their trainees rotate.

The individual in this position will be responsible for assisting in the in-depth recruitment, application screening, and selection process and works side-by-side with the Program Directors, and other Program Coordinators to maintain accreditation. This individual will work to recruit and retain the highest caliber of students. This position interacts with national and international candidates and plays a highly visible, critical role in marketing and public relations for the department and the University.

This person must have an excellent understanding of how to develop and implement educational programs, events, and conferences. This position will also manage annual rotation, clinic, and call schedules for students and trainees. This position will be responsible for collection of feedback for trainee performance as well as faculty teaching. This requires high level organization skills, communication, professionalism, attention to detail, and use of modern education technology. This individual ensures GME, and Departmental policies and procedures are enforced and that the program remains compliant with national standards.

Minimum Education and Experience Requirements:

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience:

• Recent administrative experience working in academia, healthcare, or other related environment.
• Experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe, and other related applications.
• Demonstrated ability to work independently with strong time management skills.
• Ability to create and deliver presentations and workshops to large audiences.
• Outstanding communication and interpersonal skills are required for the role to function as part of a team and for ongoing customer satisfaction.
• The role requires an organized, detail-oriented, and flexible individual, capable of managing competing priorities and projects.

Preferred Qualifications, Competencies, and Experience:

• Candidates with previous experience as a residency or fellowship program coordinator are highly desirable.
• Experience with Concur highly desired.

Campus Security Authority Responsibilities:

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position/Schedule Requirements:

Evening work occasionally, Weekend work occasionally