"Student Success Coach II, Division of Student Success"

Student Success Coach II, Division of Student Success

Location: San Antonio, TX

Regular/Temporary: Regular

Job ID: 14033

Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 09/29/2025.

Salary Range: $42,000 annualized, commensurate with education, experience and qualifications.

Hours: up to 40 hours per week, exempt.

Required Application Materials: Resume and Cover letter are required.

Essential Functions

Job Summary

The Student Success Coach II coaches, mentors, and guides high-priority/high-need students to include student athletes, academically at-risk students, etc. through a caseload support model. This role provides for and serves as a mentor, counselor, and coach to selected high-priority, high-need students. Collaborates with student support units within the Division of Student Success, academic college's Student Success Centers, and other university support services to help students maintain academic progress, eligibility (student-athletes), and timely degree completion.

Core Responsibilities

1. Manages and maintains regular contact with student caseloads to nurture students and assist in their academic journey. Supports students and provides success coaching services in person and remotely, as needed.

2. Monitors student academic progress, communicating with each student regularly on a personalized basis; intervening as necessary to assist those students having difficulty.

3. Serves as a coach and mentor to students to aid in their development of the knowledge, skills, attitudes, and beliefs they need to succeed in college and their careers.

4. Uses student success technology to manage caseload, facilitate outreach, conduct campaigns, and input documentation/notes on student services and individualized success plans.

5. Maintains accurate records of student advising, mentoring, tutoring, etc. contacts, progress toward a degree, and other student learning activities.

6. Develops instructional materials and deliver workshops on topics related to student success. May teach College Success Seminar courses for targeted student populations.

7. Maintains compliance with university, conference, and NCAA rules to ensure academic and administrative integrity.

8. Liaison with UTSA Academic Advising, Disability Services, and other support areas across campus to provide learning assistance to high-priority, high-need students.

9. Collaborates and communicates with students' athletics counselor(s) regarding student learning activities, services and supports provided, referrals for additional services, etc.

10. Participates in regular training and professional development to maintain and increase skill set.

11. Develops and delivers presentations that promote student success coaching and other academic success programs to various campus stakeholders.

12. Abides by the Code of Ethics as set forth by the University of Texas at San Antonio and the University of Texas System.

13. Complies with all State and University policies.

14. Performs other duties as assigned.

Required Qualifications

- Master's degree from an accredited institution.

- One (1) year of experience in advising, learning assistance, or counseling college student-athletes and/or other priority “at-risk” populations.

- Experience working with ‘at-risk' students or academic counseling experience.

- This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Preferred Qualifications

- Four (4) years of experience working with college students, college student-athletes, or adolescents in academic advising, academic coaching, learning assistance, or related capacity.

- Experience serving as a learning specialist, academic advisor, or academic success coach.

Knowledge, Skills, and Abilities

- Familiarity with student records systems.

- Excellent customer service skills.

- Excellent verbal and written communication skills.

- Standard office equipment.

- Proficient in Microsoft Office Suite.

Additional Information

- UTSA is a tobacco free campus.

- This is a security sensitive position. Employment is contingent upon a successful background check.

- Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Working Conditions

- Office environment.

- May be asked to work extended hours within various schedules, including weekends and evenings.

- Occasional travel to professional meetings and conferences.

Physical Demands

- Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally.

- Exerts up to 10 lbs. of force occasionally.

This position will be primarily located on campus. Travel and parking expenses are the employee's responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.