Student Success Coach

Division Strategy & Planning

Bankstown, AU

Contract Type Full-Time

Job ID:

REF1201H

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• Multiple full-time, ongoing positions
• Remuneration: $104,055 p.a. inclusive of Superannuation + Leave Loading
• Multiple locations available; Bankstown City Campus, Parramatta City Campus and Campbelltown Campus with the inherent requirement to travel between campus.

The Opportunity

Play a key role in contributing to student success in our unique modular learning model. Learn more about our new modular learning model here.

Are you passionate about empowering students to thrive in their academic journey and beyond?

In this role you will:

• Deliver high‑impact one‑on‑one and group coaching, combining pastoral care, academic support, and career guidance to help students thrive.
• Proactively track student progress, identifying challenges early and driving initiatives that improve retention, success, and confidence.
• Create a strong sense of belonging, shaping inclusive strategies that foster connection, engagement, and wellbeing across campus.
• Be a trusted student advocate, partnering with academic and professional teams to resolve complex issues and embed the coaching model into teaching and curriculum.

For further information, please refer to the Position Description linked here: Student Success Coach.

About you

You have:

• A relevant undergraduate qualification, or an equivalent combination of education and experience, with a strong understanding of coaching and mentoring to support student engagement and wellbeing.
• Sound knowledge of student engagement, career development theories, and tertiary learning environments, with the ability to apply these in practice.
• A deep awareness of the challenges faced by students from diverse and underrepresented backgrounds, and a commitment to inclusive, student‑centred outcomes.
• A thoughtful, solution‑focused mindset with excellent communication skills, capable of managing sensitive information, navigating conflict, and building trust with care and professionalism.
• A highly collaborative and adaptable approach, able to build strong relationships across academic and professional teams, work confidently across multiple communication channels, and thrive in a fast‑paced environment with competing priorities.

If you’re someone who thrives on meaningful connection, strategic thinking, and student-centred innovation in fast paced higher education environment, we’d love to hear from you.

Why Join us?

We offer a supportive and forward-thinking environment where your expertise is valued, and your contributions will make a difference! Joining our team comes with a range of benefits including:

• 35-hour work week.
• Remote working options of up to 2 days per week, subject to operational requirements.
• Generous leave entitlements including 5 weeks of annual leave per year.
• Professional development – access to leave, grants and training.
• Additional benefits and more can be found here.

The location

We currently have positions available at multiple campus locations, with travel to other campuses required. This position is not available in a fully remote format.

Remuneration Package:

Professional Staff Level 6 $104,055 p.a. (comprising Salary of $91,536 p.a., plus Superannuation and Leave Loading) in accordance with The College Enterprise Agreement.

Enquiries:

• Please direct enquiries about this role to Adriana Glackin, Manager Student Engagement via email at a.glackin@westernsydney.edu.au.
• Specific enquiries or issues with your application may be directed to the Talent Acquisition Team at talentacquisitionteam@westernsydney.edu.au.

Closing date: 11:59pm, Monday 27 April 2026.

Working Rights in Australia – Eligibility

You must provide evidence of your full-time working rights in Australia at time of application.

Working with Children Check

As The College provides education opportunities to a range of ages including under 18 year olds, it is a prerequisite to have/gain WWC clearance. It is a mandatory requirement to obtain and maintain a “NSW Working with Children Check Clearance” to work at The College.

Please note, only those applications submitted via the WSU online recruitment system will be accepted.

About The College

Western Sydney University The College is a not-for-profit wholly owned entity of Western Sydney University. As you consider joining our dynamic team, know that you will be part of an organisation that values growth, inclusivity, and excellence. Learn more about The College here.

The College offers an innovative modular program, providing flexible and supported learning opportunities across a range of student pathways. For more information about our programs and to apply directly, please visit: Modular Learning at The College.

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