"Student Support Officer (AccessAbility and Inclusion)"

Student Support Officer (AccessAbility and Inclusion)

• 494209
• 90 Sippy Downs Drive, UniSC Sunshine Coast, QLD, Australia, 4556
• 1 Moreton Parade, UniSC Moreton Bay, Queensland, Australia, 4502
• L5 $82,843 - $93,358 +17% super
• Student Services
• Full-Time

Student Services | UniSC Sunshine Coast, Sippy Downs or Uni SC Moreton Bay, Petrie

Level 5, $82,843 - $93,358 p.a., plus up to 17% employer superannuation

Full-time (36.25 hours per week), fixed-term appointment until Dec 2026

The Opportunity

Join our Student Wellbeing team in this impactful frontline role supporting students with disabilities to thrive at university. You will work closely with students to assess individual needs, coordinate reasonable adjustments, and implement tailored support plans, ensuring compliance with legislative requirements while championing equity, inclusion, and access.

Collaborating with academic and professional staff, you will play a key role in fostering an inclusive learning environment. From triaging enquiries and resolving support matters to escalating complex cases, you’ll be central to delivering responsive, student-focused services. You’ll also contribute to awareness initiatives, continuous service improvement, and the broader strategic goals of the AccessAbility and Inclusion team, making a meaningful difference in students’ educational journeys every day.

For more information on Student Services, please visit us online: Student Services

You will

• deliver high quality professional administrative support within the Student Wellbeing team, with particular focus on students with a Disability;
• actively reach out to students to promote awareness of AccessAbility and Inclusion Services to ensure students receive equitable adjustments and support for study; and
• serve as a primary point of contact for student and staff inquiries, proactively identifying complex issues and escalating them appropriately to ensure timely and effective support.

About you

You bring experience providing advice and support in a student-focused or client service environment, with an understanding of accessibility, inclusion and wellbeing principles. You are familiar with reasonable adjustments and relevant legislative or policy frameworks, and are confident managing case processes while maintaining accurate, confidential records in line with privacy requirements. With strong interpersonal and communication skills, you build rapport easily, demonstrate empathy and sound judgement, and handle sensitive matters with professionalism and discretion. Highly organised and adaptable, you can prioritise competing demands, meet deadlines, and deliver responsive, client-centred support, ideally within a higher education or similar environment.

You will possess:

• Completion of a relevant diploma or equivalent, with experience providing advice to students, particularly in relation to accessibility, inclusion or wellbeing support
• Understanding of higher education disability support, reasonable adjustments, and inclusive learning practices
• Knowledge of relevant legislation, such as the Disability Discrimination Act, Disability Standards for Education, or other local accessibility regulations
• Ability to manage, record, and monitor student support processes, maintaining accurate records in compliance with data protection policies
• Outstanding interpersonal and communication skills, with the ability to display high levels of empathy and effective conflict resolution skills, whilst maintaining confidentiality
• Strong organisational skills, with the ability to prioritise tasks, meet deadlines, and manage competing demands

Desirable

• Previous experience in a higher education environment or similar student-facing service role.

Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position description:  494209_position description.pdf

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

Applications for this position close midnight, Sunday 22 March 2026. 

Your completed application must include:

• a resume and a statement of suitability (not to exceed two pages), which be reviewed in alignment to the specified selection criteria as outlined within the position description.

Further information regarding how to prepare your application is available on our website: Join our team

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Michelle Goding

Team Leader, AccessAbility and Inclusion – Student Services

Phone: 07 5456 3052

Email: mgoding@usc.edu.au