"Student Support Officer"

• Reference number: 26062
• Term: Ongoing, full-time basis
• Remuneration: $95,981 to $108,257 pa (HEW5) (inclusive of $81,105 to $91,478 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point (hybrid option available)
• Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Student Support Officer to join Office of the Deputy Dean, Faculty of Engineering.

The Student Support Officer role delivers specialist consultation and high quality frontline services to prospective and current students across undergraduate and postgraduate programs. This position provides detailed advice on complex course matters, supports academic decision making processes, and assists the Student Support Coordinator and wider team to maintain strong, effective student administration. The role interacts extensively with students, academic staff, and key stakeholders within and outside the University, contributing to the Faculty’s reputation for excellence in customer service and proactive problem solving. Working as part of the Student Support Team, the position ensures accurate record keeping, compliance with University governance requirements, and collaboration with areas such as Student Administration and HiQ. The role also supports peak workload periods across the Faculty, reviews and improves administrative processes, and upholds health and safety responsibilities. The Student Support Officer reports to the Student Support Coordinator, who provides guidance on performance, development, and career progression.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Faculty of Engineering is committed to shaping sustainable, innovative and liveable environments through world class teaching, research and industry engagement. Its programs advance fields such as robotics, manufacturing, AI, architecture and construction, while addressing global challenges including overpopulation, natural disasters and climate change. Strong partnerships with organisations such as BMW, Boeing, Stryker, Shell and the Commonwealth Bank of Australia ensure that learning occurs across campus, online and in real world contexts, giving students practical and relevant experiences. The Faculty’s Schools—Architecture and Built Environment; Civil and Environmental Engineering; Electrical Engineering and Robotics; and Mechanical, Medical and Process Engineering—promote interdisciplinary collaboration. Internationally recognised researchers work across robotics, medical and mechanical systems, mining, food and beverages, energy and water, supported by leading research centres including the Centre for Biomedical Technologies, QUT Centre for Robotics, Centre for Transformative Biomimetics in Bioengineering, and the Australia China Centre for Tissue Engineering and Regenerative Medicine. The Faculty is led by the Executive Dean and Executive Management Team, comprising the Deputy Dean, Heads of School and senior staff.

What you need to succeed

1. Education, training and/or experience equivalent to completion of an undergraduate degree.
2. Demonstrated ability to provide a high standard of professional client service in a busy, client-oriented environment including the ability to prioritise work, meet deadlines, balance competing demands while maintaining a high level of attention to detail and accuracy.
3. Developed written and interpersonal communication skills with the ability to work as part of a team and liaise with a diverse range of people in a professional manner while maintaining confidentiality.
4. Demonstrated ability to use intermediate functions of office technology software applications including word processing, spreadsheets, PowerPoint, email, formal systems, social media and databases. 

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: 26062 - Student Support Officer

Job opens: 11-Feb-2026

Applications Close: 25-Feb-2026 at 11.30pm

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