Student Support Technician

Johnson County Community College

Position: Student Support Technician

Department: Finance & Administrative Services

Type of Position: Part-time Temporary

Exemption Status: Non-Exempt

Work Schedule, Hours per week: Varies, Monday-Sunday; 7:30 AM-9:15 PM, up to 25 hours per week

Opportunity for hybrid schedule: No

Starting Salary Range: $15.34

Position Summary:

The Student Support Technician serves as the first point-of-contact for JCCC student support. This position is responsible for initial triage and assistance in determining the resolution of student issues, escalation of issues to higher level technical support professionals when necessary, and reporting of trends when requests appear to be out of the ordinary. The Student Support Technician will also be directly involved in the JCCC knowledge management process.

Required Qualifications:

• Strong problem solving/troubleshooting skills
• Must be a JCCC student enrolled in at least 3 credit hours for the current or subsequent spring or fall semester.
• Familiarity in Microsoft Office software

Preferred Qualifications:

• Customer support experience
• Technical writing experience
• Previous experience with a support ticketing system is valuable

Position Details:

Job duties include but are not limited to:

Technical Support Center Operations

• Assists with day-to-day customer support requests and problem resolution needs.
• Provides basic problem resolution and support services for JCCC students at the main office as well as remote sites.
• Utilizes support tools, special access and provided documentation to assist in the support, maintenance and problem resolution for JCCC technologies.
• Participates in the testing and evaluation of new hardware and software technologies as well as implementation of prototypes and proof-of-concept solutions
• Assists in the development and maintenance of Technical Support Center procedural documentation to include knowledge articles.
• Provides feedback impacting student success and customer satisfaction.
• Assists with general front desk reception duties for Information Services.

Computer Lab Operations

• Assists with day-to-day customer support and requests.
• Assist with Technical Support Center requests in established lab locations.
• Assist with lab operation support needs.

Other duties as assigned.

To be considered for this position we will require an application, resume, and cover letter.

Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Benefits Category

For Part‑time Temporary

• Tuition discount for JCCC courses
• More flexibility on scheduling

Additional Incentives:

• Free access to the Gym on campus for all employees and dependents
• Discount to the Hiersteiner Child Development Center
• Snow days
• Professional development funding and training opportunities
• Mentorship program
• Recognition and awards programs
• Employee wellness programs