"SUA 3 - Associate Director of International Student Services"

Position Summary

The Associate Director of International Student Services is a 12-month position which serves as a member of the Office for Inclusive Excellence within the division of Student Affairs. Reporting to the Director of the Office for Inclusive Excellence (OIE), the incumbent will lead efforts for a comprehensive retention program geared toward supporting the overall success, well-being, and development of all international students, including degree-seeking, exchange and visiting students, and customized program participants. They will continue to develop this program through feedback, assessment, and working collaboratively with campus, community, and federal stakeholders.

Federal Compliance

• Serve as Principal Designated School Official (PDSO) and Responsible Officer (RO) for all immigration reporting as it relates to F-1 and J-1 visa classifications in the Student and Exchange Visitor Information System (SEVIS) of United States Immigration and Customs Enforcement (ICE).
• Ensure compliance with federal regulations including maintaining SEVIS certification, designations, and required annual reporting.
• Monitor SEVIS alerts and lists weekly and take appropriate actions.
• Provide immigration advisement for F-1 and J-1 exchange visitor programs, interface with governmental agencies as needed. E.g. Department of Homeland Security, etc.
• Guide international students in the application process and maintaining compliance with off-campus work authorization and serve as the point of contact for issues related to USCIS.

International Student Support

• Communicate with and provide transitional support for incoming international students from the time of deposit through pre-arrival preparation and arrival to campus. Continue support services through entire tenure as SRU students and new alumni.
• Plan and implement international student orientation programs for all degree and non-degree seeking students, which include academic, social, immigration, and consent guidance and information.
• Provide social, personal, and cultural advisement with referral to appropriate on- and off-campus resources as needed.
• Serve as the primary contact for international students during crises (e.g. life-threatening or mental health issues) and work collaboratively with appropriate on- and off-campus resources. In addition, work directly with the students’ emergency contacts abroad in the event of an emergency.
• Coordinate initial academic advisement by connecting incoming international students with their faculty advisor and department chairperson.
• Coordinate transportation services for new international students upon arrival and during breaks as needed.
• Maintain up-to-date and relevant educational materials, such as an online International Student Guidebook, international student health insurance information, and other informational documents that support international student success.
• Remain up to date with developments in international education, including immigration legislation affecting students and visitors on various visa classification, interpretation and practice, and trends as outlined by Open Doors.

Programming

• Develop programs and opportunities that encourage and assist in the understanding of and adjustment to US culture and the US Higher Education system.
• Collaborate with OIE staff and campus partners to develop and implement cultural programming opportunities that allow US domestic students and international students to integrate over meaningful cross-cultural events.
• Participate in professional development opportunities and perform other duties as assigned by the director of the Office for Inclusive Excellence.

Minimum Qualifications

Per federal government regulations for Principal Designated School Official (PDSO) and Responsible Officer (RO) appointment, candidate must be a U.S. citizen or legal permanent resident.

Bachelor’s degree and two years of experience working with international student populations, familiarity with processing immigration documents, conducting operations to maintain federal compliance and/or coordinating international student events and programs.

Demonstrated intercultural communication skills and a passion for supporting diverse student populations.

Applicants for this position will be required to pass a background check.

Preferred Qualifications

• Master’s Degree in related field.
• Experience working as a PDSO for F-1 and an RO for J-1 students.
• Experience with all SEVIS functions for both F and J visas (processing of CPT / OPT applications, validation, change of status, etc.).
• A broad and strategic understanding of the higher education landscape and trends related to inbound international education and global engagement.
• Experience with database management

Posting Detail Information

Posting Date 01/06/2026

Closing Date

Open Until Filled Yes

Special Instructions to Applicants

Applications received by January 28, 2026 will receive full consideration. Applicants must provide the names and contact information for a minimum of three professional references. Original transcripts will be required from the recommended candidate prior to hire.