Success Coach

Department: SO Student Success & Advising

Campus Location: South Campus

Employee Classification: ISP - Instructional Sup

Position Type: FT - Regular

Grant Funded: No

Compensation Details: Starting Pay - $43,888

Work Hours: The FTIC Center is open Monday through Thursday, 8:00 a.m. – 7:00 p.m., and Friday, 8:00 a.m. – 5:00 p.m. Flexibility is required, as occasional evening and weekend hours may be necessary based on department needs.

Remote Eligible: This position is not eligible for remote work.

Special Instructions to Applicant: Work hours may vary based on Fall, Spring, and Summer schedules, as well as during peak times, which may include select Saturdays from 9:00 a.m. to 5:00 p.m. This position will also require working one evening shift per week, Monday through Thursday.

Job Summary:

Reporting to the Director or Assistant Director of Student Success & Advising, the Success Coach is responsible for coaching perspective and First Time In College (FTIC) students through the enrollment process by providing guidance with education planning and career pathway selection.

Primary Duties and Responsibilities:

Essential Performance Requirements*

• Conducts pre-enrollment workshops
• Educates students on the steps necessary to complete the enrollment process
• Works closely with the Registrar and Financial Aid offices to assist students who are entering the College
• Utilizes career and education tools to assist students with career information related to students' interests and aptitudes (e.g., MyPlan, Career Coach)
• Aids students with career pathway selection by answering questions, providing information, and including other support when necessary
• Educates students on the academic program steps necessary to successfully complete a certificate or degree program, including how to utilize and navigate online systems and campus information and resources
• Provides information regarding student life opportunities, including student activities and organizations on campus as well as other campus resources
• Assists in retention activities of the college by supporting advising, counseling services, transfer or career events, etc.
• Coordinates and presents workshops (i.e., financial literacy, study skills, etc.) for all students

Service Excellence

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the work site
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the Director or Assistant Director of Student Success & Advising

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

Bachelor's degree and one (1) year working experience related to the Essential Performance Requirements; or an equivalent combination of education and work-related experience

Preferred Qualifications:

At least one (1) year's experience working with First Year Experience programs in a community college environment

At least one (1) year's experience working with career interest inventory testing procedures and outcomes

Multilingual in language(s) beyond English

Knowledge, Skills and Abilities:

Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication

Skilled in using computer applications and enterprise systems, including the Microsoft Office suite

Ability to work flexible hours that may include evenings and weekends

Ability to work effectively in a collaborative environment

Physical Demands and Work Environment:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.