"Summer Opportunity - Technology Support Assistant"

Summer Opportunity - Technology Support Assistant

Company:
Colgate University

Job Location:
Hamilton, 13346

Category:
IT Support and Training

Type:
Adjunct/Part-Time

Division: Dean of the Faculty

Department: Information Technology Services - Engagement and Support

Hiring Wage/Salary Range
$16.60 / hour

Department Statement

Colgate University is a special place to work and offers many unique opportunities, including the ability to work with and among world class faculty and staff at a highly selective residential liberal arts institution. This position provides an opportunity to become familiar with the variety of regular positions that are available at the University, as well as the ability to add employment at a distinct University to your resume.

Successful candidates for this position will earn sick leave, paid time off, free parking, and a University 'Gate Card that provides access to fitness facilities, athletic and cultural events, as well as a discount on many items at the University Bookstore.

This type of appointment is not approved to work more than 999 hours per year for all positions combined. Should incumbents work more than a total of 999 hours in a year the appointment may not continue beyond one year of service.

Gain hands-on experience in a professional IT environment while developing important technical and interpersonal skills. You'll work closely with a supportive team of mentors and improve your skills in communication, customer service, hardware deployment, cybersecurity best practices, and troubleshooting.

Accountabilities

Responsibilities include:

User Support: Utilize active listening to diagnose and troubleshoot technical issues; accurately document all client interactions within our service management system.

Hardware Deployment: Deliver and configure computers and peripheral equipment in offices, labs, and classrooms, ensuring all technology is fully functional upon setup.

Equipment Management: Assist with the assembly, disassembly, and physical transport of computer systems and related hardware.

Inventory Integrity: Conduct physical inventory audits and maintain data accuracy using spreadsheets to cross-check university assets.

Data Stewardship: Maintain strict confidentiality regarding sensitive data and adhere to university best practices for cybersecurity and privacy.

Professional Experience/ Qualifications

• Ability to communicate clearly and document technical solutions effectively for both technical and non-technical audiences
• Proven ability to follow established protocols and execute detailed instructions accurately
• Self-motivated with the ability to work independently and manage time effectively
• A high degree of punctuality and dependability
• A commitment to providing exceptional customer service

Preferred Qualifications

• Working knowledge of both Windows and Mac OS platforms
• Familiarity with tablets, mobile devices, and basic networking concepts
• Experience with hardware setup, including docking stations, monitors, and cable management
• A logical approach to problem-solving and technical troubleshooting
• A current valid driver's license

Education

Highschool diploma or equivalent.

Physical Requirements

Must be able to lift 30 lbs

Requisition Number: 2026CW010Posting

Temporary: Yes

Work Schedule: Monday through Friday, 8:00AM - 5:00PM

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