"Superannuation Officer"

Superannuation Officer

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Job no: 536825
Work type: Full Time
Location: Sydney, NSW
Categories: Payroll

• Employment Type: Permanent, full-time roles
• Remuneration: From $88k- 100k + 17% Super & leave loading
• Location: Kensington, NSW (On-campus role with hybrid- working available)

About UNSW:

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Why Your Role Matters:

Our Superannuation Officers provide expert guidance and administrative support to ensure the timely, accurate and compliant processing of superannuation contributions at UNSW. Working as part of the Superannuation & Benefits team, you will support the delivery of high‑quality superannuation services, ensuring compliance with Australian legislation, Enterprise Agreements, and internal policies.

Reporting to the Superannuation & Benefits Manager, you’ll bring your sound knowledge across payroll practices and superannuation fund administration to play an essential role in the team’s collaborative delivery of an efficient, compliant, and customer‑focused service.

Your typical day would be:

• Accurate and timely processing of superannuation activities, including reconciliation, contribution updates, database maintenance, calculations and adjustments.
• Delivering a high standard of customer service to a range of stakeholders, responding to superannuation and benefit enquiries, communicating outcomes and resolving issues effectively.
• Applying and interpreting relevant legislation, Enterprise Agreements and internal policies accurately to ensure sustainable pay confidence.
• Managing and resolving complex enquiries or issues, including employee matters, system behaviour, payment discrepancies, timelines for delivery, escalating matters where required.
• Maintaining accuracy and integrity of superannuation and benefits data and resolving discrepancies to ensure compliant and reliable pay outcomes.
• Providing guidance and subject matter expertise, strengthening capability, promoting consistent application of best practice and contributing to governance, compliance and operational objectives.
• Supporting continuous improvement by contributing to enhancements to systems, processes and policies.

Who You Are:

We’re looking for a professional with a practical understanding of payroll services and relevant experience in a superannuation specialist role based in a large and complex corporate environment, bringing the perspective and understanding that is required to work with diverse stakeholders in this dynamic team environment
You will hold the following skills & experience:

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
• Sound and up-to-date knowledge of Australian payroll legislation and superannuation fund administration.
• Demonstrated experience with superannuation fund administration.
• Effective communication with internal and external stakeholders, including the ability to explain payroll concepts in a clear, simple and pleasant manner.
• Demonstrated experience in providing superior customer service to support stakeholders at different levels.
• Proficient in Oracle payroll and HRIS products.
• Strong knowledge and experience with Microsoft Office products.
• High attention to detail and level of accuracy while working in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information

For further information on the role & responsibilities, please refer to the position description found onJobs@UNSW.

How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) via the online portal before Monday 26 January by 11:55pm .
*Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.*

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Flexible Working Options (work from home, flexible hours etc)
• Career development opportunities
• 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)

Job queries contact: Katherine Molloy, Talent Acquisition Consultant
E: katherine.molloy@unsw.edu.au  (applications to the address cannot be accepted, please apply online)

Position Description

Advertised: 13 Jan 2026 AUS Eastern Daylight Time
Applications close: 26 Jan 2026 AUS Eastern Daylight Time