"System Administration Analyst"

The System Administration Analyst (SA) is a technical resource for college infrastructure technology, focused on client-systems (mobile devices, desktop/laptop computers) and customer support systems. The SA will coordinate computer builds/images, software installation and maintenance processes, and necessary scripting and integrations to efficiently manage thousands of computing endpoints for the college. This role is also accountable for the primary customer support and ITSM tool, tracking support tickets, customer requests, knowledge base articles and service level agreements. Performs necessary software upgrades in accordance with ITIL and other best practices. Serves as a technical resource on projects and other scheduled work activities requiring systems management expertise. Evaluates and researches new and existing products, procedures and/or workflows needs associated with server hardware and systems software. Provides technical guidance pertaining to the capabilities, limitations and requirements of current and developing client management approaches, including university wide shared directory services/systems, communication tools, and productivity software.

Additionally, the SA serves in a support role to the colleges Senior Systems Administrator who is responsible for effective engineering, design, build and management of on-premise and cloud physical and virtual servers, backup, storage and operating systems, including disaster recovery solutions. The SA will have access to the State of Ohio Computer Center, in which EHE servers are maintained and under direction of the Senior Systems Administrator, may perform basic network switch management in college-specific spaces.

Required Experience:

• Bachelor's degree or equivalent experience with Computing equipment and Productivity /web tools particularly Microsoft Office 365 required.
• 2 years of relevant experience required in user support and information systems.
• 1-2 years experience supporting Windows, Mac and Linux operating systems and mobile devices. 1-2 years experience with SCCM or other client system configuration platforms.
• Experience using scripting languages.
• Experience working in an academic environment.

Desired Experience:

• 3-5 years experience in user support and information systems.
• Microsoft Certified System Engineer (MCSE) or equivalent certification and extensive experience supporting Windows Server, Active Directory, SCCM, virtual server platforms, and Linux. Information Technology Infrastructure Library (ITIL) Foundation Certified, Cloud based certification (AWS and/or Azure) desired.
• 1-2 years' experience with virtualization desired. 1-2 years experience working in an environment with 500 plus users desired.

The College of Education and Human Ecology operates on the premise that all faculty and staff in the College have unique talents that contribute to the pursuit of excellence. In addition to professional accomplishments, collegiality, civility and mutual respect are strongly held values. The College supports representational diversity and diverse beliefs in the free exchange of ideas and opinion and expects that faculty, staff, and students promote these values and apply them in a professional manner in all academic endeavors and interactions within and representing the College. Our core values include excellence, diversity, justice, innovation, internationalization. These values are foundational to EHE - who we are and what we strive to be. By focusing on them, we will enrich the education of our students and accelerate the efforts of our faculty and staff. Our local, national, and international communities will be transformed through our unique partnerships and experiences for our students.

Target Hiring Range: $64,900-$84,850