"System Administrator (Expert)"

Hiring Department

UMKC Information Services - Support Services Department

Job Description

This professional information technology position provides first and second tier technical support for the UMKC Police Department and UMKC Parking Department. This includes end user support, support for computer hardware, peripheral hardware/software configuration and installation, and mobile device support.

Primary activities include general desktop support, break/fix, imaging, software deployment, and maintaining workstation inventory. Other activities include supporting enterprise applications and advanced hardware and software troubleshooting.

This position may serve as technical lead on special projects that require an in-depth understanding of complex IT environments and systems. These projects could include implementations, upgrades, or migrations of systems.

Sound customer service principles and best IT practices must be applied while providing technical support for end users. This position will work with a team of IT professionals while serving as the SME for the department's technical needs.

Shift

8:00am - 5:00pm, Monday-Friday

Minimum Qualifications

• Strong knowledge of desktop/workstation/mobile devices and hardware/software/operating systems (configuration and connectivity)
• Excellent customer service skills
• Excellent technical knowledge and aptitude in the areas of software configuration and troubleshooting techniques
• Ability to document technical processes clearly and concisely
• Familiarity (reading) with Active Directory, Group Policy, scripting, and batch files
• A good understanding of systems administration and security principles
• A working knowledge of ITSM or other ticketing system
• Familiarity with installation, maintenance, and support of wireless technologies
• Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff
• Excellent time management skills and ability to work under pressure and meet inflexible deadlines
• Must have a driver's license, cell phone with data, and be able to lift 40 lbs

Preferred Qualifications

• Experience with supporting remote users using Bomgar or similar tools
• A good understanding of scripting, including PowerShell, Batch, Bash
• Ability to do needs analysis and technology upgrade planning and implementation
• Experience with image development on either Windows or Apple platforms
• Bachelor's degree in Information Technology or 4+ years of similar work experience
• Experience working in Higher Education or similar environment
• Experience working in a Police Department or similar secure facility

Anticipated Hiring Range

$65,000 - $72,000 commensurate with experience, education, and internal equity.

Application Deadline

Open until filled, review of applications to begin immediately.

Sponsorship Information

Visa Sponsorship Information: Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.