Hiring Department
Information Technology Services
Job Description
Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware.
Install and configure desktop computer systems running Windows, Macintosh OS and peripherals
Help faculty, staff, and students get connected to the campus network via VPN (virtual private network), wireless devices and wired devices
Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required
Provide computing and A/V hardware support, including preventative maintenance for the academic classrooms across campus and student computer labs
Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community
Provide installation of faculty and staff computers
Provide virus remediation
Provide and maintain laptops for checkout
Provide desktop reimaging services
Have the ability to support Managed Printing and software associated with printing
Provide Triton Cards for faculty, staff, students and vendors
Shift
8am-5pm
Minimum Qualifications
An Associate's degree in the defined field or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.
Preferred Qualifications
Experience with broad range of LAN and device knowledge skills and expansive knowledge of device / workstation
hardware/software/operating systems.
Windows 11 and Apple Experience.
Very strong customer service skills.
Experience imaging and setting up systems preferred.
Anticipated Hiring Range
$15.10 - $20.75
Grade: GGS-006
University Title: SYSTEM SUPPORT ANALYST - ENTRY
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Application Materials
- Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.